Starbucks 10000 Aviary Drive, San Diego, CA 92131

"Very bad service. Possibly worst starbs I have ever been to! Refused to remake my drink after it was made wrong so I left to another locations."

"Good coffee, nice friendly staff. Their Caramel Macchiato's are very good."

"I recently moved to this Starbucks area, and my husband and I usually enjoy the convenience of using the Starbucks app to order our food and coffee for quicker pickup. However, during a recent visit, I placed an order through the app myself for the first time this area, and I encountered a significant disparity in service that left me feeling discriminated against, which was deeply disappointing. I ordered a couple of baked apple croissants through the app, with an estimated pickup time of 2:08 pm. However, when we arrived at around 2:18 pm, my croissants were not ready, and there was no greeting or assistance offered, unlike the service provided to another customer. I noticed that two staff members seemed to sneak away to handle my order without notifying me. When I asked if the croissants being heated in the oven were mine, they confirmed and mentioned that the baked apple croissants are frozen. I got surprised because even I got there a little longer than estimated time and didn’t prepare yet until I got there and saying it’s frozen. However, the croissants were burnt. I approached the stove due to the burning smell and still putting in the bags which I didn’t want to have black burnt croissants. Overheard one of the staff (who claimed to be the manager) using offensive language. I was taken aback by the staff's attitude and rude behavior. When I confronted him about his choice of words, he showed no willingness to resolve the situation. I asked to speak to the manager, to which he responded that he was the manager. I was shocked by how my order wasn't ready, the mishandling of the croissants, and the lack of professionalism inn services industry as manager. I expressed my intention to file a complaint, and the staff didn't seem to care and even provided his name from his badge rude way when I asked about staff’s name who is saying manager there. I shared this unfortunate experience with my friends and especially my husband, who had a different, better experience at the same location. I felt discriminated against because I didn't receive the same level of service."

"Customer service are very friendly atmosphere he's very well cordial and, accomating when spoken with. All the staff were really are everyday and a up to closing.. they work hard very good at what they do... Very impressed with the work ethics.. they keep a tight ship and no frills... Kudos to this Starbucks crew, very well pleased..."