Lowe's Home Improvement

"Lowe's has more than home Depot when ever I need something there need they have it .and when I order something on line it always on time good store .never had any problems employees are a good help too"

"This place is fantastic. Well stocked & organized, good prices with more items than any other store. You wont be disappointed."

"I used to prefer coming to this place. Over there, competitor now service has gone down so badly came to get a new lock from my house and get it rekey, and they're trying to make me buy a whole new set for the whole house. Telling me they can't do that , I'm trying to buy from them. so disappointed"

"Absolutely avoid this store and the workers there if you could. I lost about $300 because of their misleading returns policy and the rudeness of the woman at the returns counter. Whole story: I brought in some planters that were purchased for me through a third party to see if I could get a refund in cash or gift card. The woman who helped me was discourteous and spoke with a sarcastic tone of voice when I tried to make small talk, but she brushed me off. After taking my receipt, she immediately refunded it to the 3rd party's card without communicating a word to me that it was what she was doing. I read the policy at the counter multiple times and it stated that there are multiple options to getting a refund, but nowhere did it say that it can ONLY be refunded to the original payment method. I was waiting for her to just look up the order in the system, but instead she processes it without asking if it's what I wanted. Just a single confirmation or asking "card?" would've helped to avoid this issue, because I would've said no to the refund since it wasn't my card. I spoke to the store manager Rochelle, and she gave me the same excuse that "other stores do the same thing." What does it matter what other stores do? I'm talking to you because your employee didn't communicate properly and made an irreversible 300$ charge that I can no longer get back, and that the 3rd party is not responsible for. Even though this happened, I spoke to multiple people at this store politely because I know that being rude to customer service gets you nowhere. I was still given horrible attitude by all the upper management employees when I was just desperate for some assistance. Go to any other home improvement store but this one."

"I normally go to Home Depot but they didn't have what I was looking for. I gave Lowe's a try and I'm so glad I did. They were so helpful. This guy, I wish I can remember his name.... He didn't give up looking for an item I wanted and about 7 to maybe 10 minutes later he found it. I'm so happy!!! Great service and very knowledgeable. He also helped us with an item not from his department. I got my tile and my shower pan in about 30 minutes. I also want to say Lowe's is much more organized than Home Depot. I'll probably be switching.."