Pep Boys,

1200 West Washington Boulevard, Los Angeles, CA 90007

"I recieved the best care from Julio, he was beyond amazing. He helped me in a quick fashion. He did my tire in under an hour. He gave good advice on the tires. He was pleasant to talk to. I will definitely come back just to see him. I enjoyed my experience here."

"Brought my vehicle for a complete tire change, balancing and other general maintenance. I can honestly attest that this location is perhaps the best out of all the Los Angeles locations. I called several places before coming here and this was the best when it came to customer service they expedited my service and went the extra mile, I am extremely satisfied with their service and will definitely be coming back here again"

"Step 1 when going to Pep Boys have an appointment it is easier in checking in. Step 2, secondly, tell the service advisor exactly what you need. I asked for an oil change. I believed the oil change came with the changing of filters. I was wrong. I wasn't specific enough and the filters were not changed. The changing of filters are another $100 and the oil change is $94 for a total of $200 plus tax. I have never heard of anything like this. Why didn't any mechanic or service advisor came to let me know about the filters? This is bizarre. At the time of checking out I could wait another 2 hour's for the filters to be changed or take care of the filters on my next visit or next oil change."

"I'm a female college student, so hopefully this will help any other female students (and anyone else) trying to find a good shop! I got absolutely amazing service and they were so incredibly helpful. They were all very kind and polite, and explained what they were doing each step of the way before proceeding. They also made sure to let me know of all the costs and they were actually cheaper than the other place I had went with (almost $100 cheaper). I came in with an outside part (battery), but it didn't fit, so they bought a new one and installed it for me. They also made sure to inform me about what I should get refunded when I take my outside part back to autozone, so I could get my full refund. Service was super quick! Worked on it immediately and I was a walk in, not an appointment. I didn't need to leave and come back, because it was so quick. It took under an hour, but it would've been shorter if I had originally gotten the right part. The main person who helped me was named Julio. Really great place to go to if you're not really knowledgeable about cars or a student looking for a place around campus."

"0 is the best rate for this store. I order tire on Tuesday & make an appointment for next Thursday. When I come, the tire is not ready yet & they rescheduled to Saturday morning. On Saturday morning, after wait 30 minutes they said that the tire was on the other store due the wrong shipped. They said will pick up the tire but after another wait for 1,5 hour the tire doesn’t coming yet. When I asked for refund they said I should wait for another hour until their manager coming. the staff said is it’s not their wrong & can’t do anything to help me."