Family Dollar

"Everyone was very friendly and helpful, except for the cashier who didn’t give me enough time to put in my phone number so I didn’t get the discounts from the coupons, also I brought my own bags and he charged me for a bag didn’t even ask me if I wanted an extra bag he just charged me for it"

"They did not have any dog food bags over 5lbs for sale , most shelves were empty , extremely rude staff , cash register lady heard my son drop basketball and she screamed at us across the store to not bounce or we'd have to pay for it or we'd be kicked out, I paid for ball and won't be coming back, I'll be going elsewhere."

"There are no automated doors to go inside or come outside. One time, I had to hold the door for three customers in wheelchairs as the doors had to be held open manually by me. The customer service experience is lacking. It's not like they are getting paid well or full time hours, so I cut the store employees some slack. The manager, Robert, from the few times I've observed him, tends to be unfriendly and hostile. One time, when a customer of color was in front of me waiting in line, robert came behind the cashier and, within earshot, told her to bag the groceries and keep it on the floor and not give it to the customer, until he finished paying the order. I write this on google as I want people who care about such crudeness, not to solicit business with family dollar. There are other nearby retails stores like Dollar General, at least here in Taft. Hope everyone is managing,"

"I've witnessed numerous other customers at various times, with legitimate concerns that were verbally attacked, made fun of, and humiliated by 2 different managers, and the clerks as well. Today I was on the receiving end of the most appalling, unprofessional, aggressive encounter I have ever experienced. There is no reason Family Dollar employees should put their hand up to my face, use foul language, treat me as if I was out of line to request assistance of a completely ambiguous, misleading statement of the return policy with a receipt. The energy this staff puts into bullying customers would be better served by 1. Making aisles accessible to customers, With most blocked by careless stocking methods, they might find a way to reduce their unattended road blocks. 2. Allow the customers to use the shopping carts, instead of pop up end caps or for trash during stocking. 3. Clean up the store. Basic housekeeping skills are necessary. 4. Give the contest of the store selling the most candy bars or sodas a rest. A store contest of basic customer service, and organization of products along with a company policy that actually has legal standing is important for the customer. 5. Service excellence training, these managers and clerks clearly have no clue that concept is a huge part of retail. 6. Family Dollar, you have an entire staff from open to close, who become belligerent, offer no conflict resolution, together they incite the highest level of escalation into aggressive actions against the customers who bring inappropriate encounters to their attention."

"The customers are followed around the store like we're criminals. I'am not a thief,have never stolen anything in my life. The employees are very rude,very unprofessional,and Always standing talking to someone while there is a line of 5 or more paying customers waiting to check out. There is one employee that especially thinks they own the store,and is a know it all!! Very rude when asked where a item can be locked in the store,their response is "can't you read"? I will never step foot in this place,I'd rather pay the higher prices at Albertsons,or Riteaid. Very uncomfortable business. Maybe look into training your employees,or hire new employees who actually care about their customers. I wouldn't be surprised if this business closes due to losing customers. Not to mention there is always boxes sitting around have to step over them,and box cutters sitting out where kids can grab them."