Starbucks

"Gabe is literally the coolest! I have been coming to this starbucks for years and he is the reason i come back every day. He is always the happiest guy at 7am and always remembers you. Totally starts your day off with a laugh and good vibes. Thanks Gabe for being our 7am coffee hero!"

"I normally go through the drive through to get my Starbucks. I frequently visit this Starbucks due to it being so close to home. Today I went in to be able to get some work done and enjoy my drink. It was fairly busy inside but no problem. I sat at the big table that they have in their shop. About an hour of me sitting there, a group of Starbucks employees came and took over the table never asked me to move but instead they started to have their meeting around me. I started to pack up to leave and no one apologized for their inconvenience. As Starbucks employees I find this completely inappropriate and unacceptable. I am a person and they completely disregarded that. I felt invisible."

"I stopped in to this Bux while on a break from jury duty at the nearby Southwest Justice Center. It was a short easy drive to get there and there was only one person ahead of me in line. I was greeted warmly by Sam and ordered my customized venti mocha. I had just received an email about 50% off a fall drink, and Sam patiently walked me through finding how to use the offer! Fortunately, there was no one behind me in line! My drink came up quickly and was made perfectly. I took my drink to go but there was plenty of available seating inside, as well as a few tables outside. This Starbucks is conveniently located in the French Valley Marketplace along with Stater Bros, Postal Annex, CVS, a car wash, BOA branch, cleaners, liquor store and more. Bonus for plenty of parking!"

"Dear Starbucks Customer Service, I am writing to express my deep disappointment and frustration regarding my recent experience at your Starbucks on Friday, June 30th, at approximately 9:03 pm. As a loyal customer of Starbucks for several years, I have always enjoyed the exceptional service and the quality of beverages I have received. However, on this particular occasion, I encountered a distressing incident that has compelled me to voice my concerns and reconsider my patronage of Starbucks. On Friday, June 30th, I visited Starbucks to order my usual drink, a grande brown sugar shaken espresso with no ice and extra oat milk. To my surprise, the manager on duty refused to accommodate my request, citing it as a policy violation. I was informed that my drink order was deemed a hazard, and I was given a lecture on the potential risks associated with it. I would like to clarify that I have been ordering the same drink at various Starbucks locations for years including this one, and this is the first instance where such a request has been denied. I understand that policies may evolve over time, but I believe it is unfair and inconsistent to refuse a long-standing customer's order without any prior notice or explanation. Furthermore, the manner in which the manager addressed the situation was not only disappointing but also disrespectful. Instead of politely explaining the reasoning behind the policy change, the manager was rude and lectured me in a condescending tone. This behavior not only tarnished my perception of the Starbucks brand but also left me feeling disheartened and undervalued as a customer. As a result of this unfortunate incident, I regret to inform you that I will no longer be visiting this Starbucks for my coffee needs. While I understand that every organization faces challenges and evolving circumstances, it is crucial to maintain open communication with loyal customers to ensure a positive and consistent experience. I kindly request that you look into this matter and take appropriate action to rectify the situation. I suggest revisiting the policy and providing clearer guidelines to your employees regarding drink customization, as this will prevent any future misunderstandings and uphold the Starbucks reputation for excellent customer service. I would appreciate it if you could provide me with an update on the steps taken to address my concerns within the next two weeks. Should you require any additional information or if you would like to discuss this matter further, please do not hesitate to contact me via email or phone. I genuinely hope that Starbucks can regain my trust and loyalty as a valued customer. I have always appreciated the brand's commitment to providing an enjoyable coffee experience, and it is my sincere desire to see this issue resolved in a mutually satisfactory manner. Thank you for your attention to this matter, and I look forward to hearing from you soon."

"Just left here and had such a lovely interaction with the barista, Gracie, at the drive thru window. She went out of her way to thank me for my wait, since there was a large order before mine. Very kind and super welcoming :) also, the coffee came out perfect!!"