Specialized Truck Repair

"Called out roadside for a leaking brake chamber. Tech had a timely arrival and got the job done. The problem comes from the bill, we were charged $150 for a brake chamber and $60 for the clevis. I know not all shops get the same prices on parts or carry the same parts, but our shop buys full brake chambers for $37 and less than $10 for a clevis. I get you're kind of at the mercy of roadside if you need it but 200%-300% markup on parts is unacceptable! Would not recommend this shop!"

"We wanted to like this company since it’s right down the road. It was far from a professional business. We took our 2007 f350 in due to a water leak and a bad injector. Diagnostic wise everything seemed to be going great. When I asked for a quote as two different options. The first quote was $5000 to replace 1 injector and the water leak. The 2nd quote was $10,000 for 4 injectors on the same side and the same water leak. What was shocking is the same water leak doubled in price. We tried to get customer service to explain this and tell us what the codes were after doing a little research on the needed work. After two days of we will call you back and what seemed like an inconvenience for them. we decided to just get the truck back. We knew we would have to pay for the tests. $290 x 2. That was not the case. We got a surprise . It was going to be $800+. They said the reason for this increase was to put our battery’s back into truck that they said were not any good. Which is funny since they started with said battery’s once put back in and we specifically said do not put anything into the truck with out calling first. No phone call was made at all until they said they diagnosed it. I understand it costs to find out what’s up , but that’s ridiculous. After paying the $800 plus we asked for the codes that they pulled and they said they couldn’t give us those. I’m not sure what we paid them for exactly but fair warning. Good luck with them. As far as customer service this place is lacking for sure. Definitely never again."

"Don't go to this place believe me this people are unprofessional they don't know what they doing I had a bad experience dealing with them with my truck after spending almost 24000$ to fix my engine i had to do it again with no even 100k miles on it also the give you a invoice and when you go to pick up your truck they make another invoice and make you pay more if you don't have the extra money to pay for their new Invoice they gonna threat you that you gonna have to pay for every single day that the truck stay there. Pay attention to all the bad reviews all them are true."

"very good service!! They do their job quickly and efficiently. My truck broke down and they brought the parts and did it in one day. I can recommend it. thanks for the service."

"Dropped my truck off on a Wednesday afternoon. Simple DOT inspection and check out the hydraulic lift. Need it back before the following Tuesday. It was leaking and stopped building enough pressure to lift weight. Was told it would be gotten to same day if not next day at the latest. Called in Thursday a little before close, to be told it wouldn't be looked at till Friday. I call back Friday twice and it never gets looked at. They tell me they will have it looked at first thing Monday. Finally Monday rolls around and for the first time, I don't have to call them, they reach out first at 9:30 pm. They say there are some electrical problems that caused me to fail the dot inspection and that the lift gate needs a hydraulic cylinder repair. They say they'll have to remove it and they will get it back in a few days. That they can't tell me exactly how much for the electrical but that they would call me and let me know. 3 pm rolls around and they still haven't called about the electrical estimate. I tell them I have to have the truck back and response was your SOL, my mechanics have left for the day. I come get my truck and have to sign a waiver about not holding them liable. 400$ later I get my truck and they did nothing but replace a turn signal bulb that I checked before coming in, and it was working. They charged me 1 hr plus the inspection plus more for them to tell me what I already knew about the lift gate. I would recommend going to any other shop in the middle Tennessee area. Nobody in the front office knows what's going on behind the shop doors and they lie to try to cover their backs. Horrible business only kept alive by lack of other options. Will not be back ever. Total scam. My only guess is they assume all customers have no other options then to work with them so they think they can treat customers any way they want... I wouldn't be surprised if I was contacted about a class action with how many other people have had similar/same problems in the other 1 star reviews I should have read before coming here."