Starbucks Coffee 2195 South Grove Avenue, Ontario, CA 91761

"This is probably the most dysfunctional Starbucks I’ve ever been to. The Barista didn’t understand how to make a simple Espresso con panna (literally 2 shots and whipped cream on top). Then I had to watch everyone who came in after Mr get their drinks before me. Save yourself time and drive to any other Starbucks then this location"

"This place is THE WORST STARBUCKS I HAVE EVER BEEN TO. If i could give it zero stars I would. I called Starbucks customer service line to talk about getting the money on my account back. After a short conversation I was told to go get the money at a store front. (it was not much- 13 dollars I just don't go to Starbucks much anymore so I wanted my money back, it has been on there for months) A younger 20 something boy was at the counter. I explained the situation to him and he said they do not do those types of refunds there. ( I worked retain for over 10 years so I always try to be compassionate to customer service workers) I said politely "Can I speak to the manager then to see if I can get more information" He then replied snidely " She won't want to talk to you" I sad " Well can I talk to them anyway just to see what we can do" He then gets the assistant manager. The assistant manager gives me even more attitude than the previous worker. Again saying it can not be done, and they are not allowed. After going back and forth she said she would go check. Only to send the same 20 something boy back to me. He then said "she can't talk to you anymore she is in a meeting and she still can't help you" with lots of attitude again. I then very calmly said "Okay, can I please have her name so I can talk to customer service about our conversation and hopefully get my money back after it is sorted out?" He said it is private information, he can't give it to me" I then replied " I see the picture of the manager here with their name, I see your nametag on your shirt. I can use the manager's name but they were not a part of this interaction and I am only asking for a first name for resolution purposes" He then shouts "Well ma'am if you are going to start cussing at me, I am going to have to ask you to leave"- I was shocked because I have never had such an aggressive interaction with a service worker. Especially after I made sure to keep my cadence regulated, I know what customers can be like during the holidays. I never want to be that person. Both the staff workers were unprofessional to the point of being embarrassing. I have never used profanity or strong language when it comes to retail stores- much less a coffee place that I wanted to get 13 dollars from. If your staff is too emotional to do their jobs properly then perhaps they need to be retrained. It was an outlandish and offensive, but mostly avoidable aggressive interaction. I have never left a store front so confused and offended. I am offended and I feel bullied. If the assistant manager does not know how to bring tangible solutions to the table without lying about being in a meeting, why is she in that position? A meeting about what? Matcha lattes? I am sure the president of the company urgently needed to speak to an assistant manager about cake pops? So much so that she left a customer on the floor neglected and mistreated. I am sure that would not be the best plan of action for the situation or any customer service situation. Mostly, I didn't deserve the mistreatment. I was being amicable. If she is in management I can see why there are so many bad reviews on this location. Do better."

"Starbucks is whatever. Just blah. Too caught up in liberalism to be welcoming to everyone. Drinks are good but you better not make any slight change because your drink will be done wrong due to volume of drinks they make. Then you better not be in a rush because it takes a while to correct sometimes. Prices are too high. For the wages of sin is death but the free gift of GOD is eternal life through Christ JESUS our Lord"

"We bought 4 drinks at this Starbucks and 2 of them came with milk in them (we did not ask for milk ) and the milk look like if it was expired because it was all cut up then when we called the manager she was very rude and disrespectful with us and said that we did not buy those drinks there but I even had the receipt saying we bought it there on that exact day and time . ( if you don’t like working with people just work somewhere where you don’t have to deal with them instead of being disrespectful with them ) thanks to her we are not coming back to this location."

"The staff at this location is always friendly and with great energy. They are also super helpful whenever you need a hand, specially the late shift Manager, Andrew. He always makes short conversations and makes you feel welcome."