The Coffee Bean & Tea Leaf 2500 East Imperial Highway, Brea, CA 92821

"I went through the drive-thru to order 10 coffees for an office and was told I had to go inside and that they would not take my order. So then I waited in line for awhile behind 2 other cars before I could get out. Meanwhile this rude employee could’ve taken my order and started on the coffees. I have never had this experience at Starbucks and coffee bean wasn’t my choice, it was my customers pick. I will never return here. I drove to the Lambert location and they told me that is not their policy to deny service based on the amount of coffees!"

"We waited 30 mins in the drive thru after we placed our order and when we got to the window the guy working there still gave us an attitude when we questioned him why the long wait. Will never go back to this location."

"To Alexis the assistant manager: I hope this message finds you well. I wanted to take a moment to express my deepest gratitude for the exceptional service you provided during my recent visit to Coffee Bean at the Imperial Store.Your quick thinking, friendly demeanor, and exceptional customer service skills truly made a difference. Instead of fussing over my mistake, you graciously took care of my order and ensured that I got my favorite coffee, just the way I like it. Your professionalism and kindness in handling the situation impressed me greatly.I often hear stories of excellent customer service, but rarely do I have the privilege of experiencing it firsthand. Alexis, you exemplify the best in customer service, and your dedication to your job is evident in every interaction. You turned a simple mistake into a memorable and positive experience, and for that, I am truly grateful. Your commitment to ensuring customer satisfaction is commendable and greatly appreciated. I will not forget your kindness, and I'll be sure to spread the word about the outstanding service I received at Coffee Bean, thanks to you.Once again, thank you, Alexis, for going above and beyond to make my day better."

"This location has a drive thru and indoor dining. The staff here is very pleasant and fast. I ordered an Iced Blended Mocha Frappuccino and it came out perfect. Thank you Mary and your team, keep up the good work."