Starbucks

"Went during 50% discount 12-6pm, which the line was long around 530pm. They decided to close the lobby from 4 - 7 pm to have a district store meeting. The was NOT A GREAT MANAGEMENT IDEA to have a meeting during busy promo hours. The three BARISTAS were AWESOME in controlling the crowd since people were trying to get into the lobby to pick up their phone orders. Since we saw the sign, my son and I ordered our drinks online for drive-thru."

"I order 2 caramel Frappuccino got one basically all liquid like a regular coffee if I wanted a regular coffee I would of ordered a regular coffee I also waited almost half an hour to get my drinks my wife had to go back in there and ask for drinks and one was half way made just sitting there I've never had to go back in and remind them about my drinks before in any other starbucks this is the first and last time"

"Ordered a large Matcha iced tea with Whole Milk nd whipped cream. Service was fast but there was a lot of traffic."

"Consistently disappointed by the customer service at this location. I've been to this location a handful of times, but try to go to other locations when I'm able to as it seems that every other time go there I have an issue with the staff. I don't expect folks to give me Disney quality customer service, but I do appreciate at least a minimal effort to be cordial. In the past I've had the "what do you want/is that it" type of interaction which is a bit annoying but necessarily unforgiveable. However, on one occassion they made a mistake on a drink I'd ordered, (iced caramel macchiato, they forgot to add the coffee so it was just caramel and iced milk) so, within 5 min, my boyfriend went in to ask for the correct drink, and instead the cashier accused him of tampering with the drink, demanded his receipt, and, when the manager finally gave permission for the order to be corrected, they had my boyfriend return the iced caramel milk, (which I suppose isn't so bad as it didn't much appeal to us anyhow) but it was still really frustrating for him. This evening I was picking up an order for my boyfriend's sister, (she had placed as an online pickup) for a treat for she and the other gals working the late shift, and since they had a pretty long line for the drive-thru, I opted to just get down to retrieve the order. However, once I had tried both doors to the shop, I found that they had closed the lobby nearly half an hour early, (the hours posted on the door state that they're open until 9pm and I'd parked at 8:38pm). So, eventually, after I knocked on the door for a few minutes, one of the folks finally acknowlged me and informed me that they had closed. I informed her that I was simply picking up an order, to which she responded that I would need to go through the drive-thru to retreive, (which was a tad annoying but not such a big deal), but what had really frustrated me was the second gal who ended up handing me the order at the window because she met me with, "sorry about that but we close soon and you JUST got here," I just say, "thanks" and head over to drop off the order only to find that one of the drinks wasn't made correctly and another was filled quite low. TLDR: my experiences at this location haven't been awesome due to consistently poor customer service and both incorrectly made and underfilled drinks."