Starbucks 137 Newport Center Drive, Newport Beach, CA 92660

"This Starbucks is so lovely! Drink was exactly what I expected, parking was free and easy, and there’s tons of seating for getting some work done. Top marks for having outlets and a huge double sided booth perfect for getting comfy with a cup of joe and a computer. Bonus points for massive windows that let in tons of lights which adds to the pleasant ambience. Might be my new WFH hang!"

"Service is terrible!! I ordered a worm beverage, and I specifically ask to please don't make it too hot. Of course, they make it very hot. I come back very nicely and respectfully to ask for a little bit of ice to add myself to my cup. The very obnoxious barista, a guy with painted hair, handed me a BIG cup full of ice, and he asked me IS THIS ENOUGH?? with a very rude attitude. It was very sarcastic. Apparently, I insulted him just because I asked for a bit of ice. The manager didn't do anything to accommodate a client and just asked him to walk away."

"My daughter and I went in to Starbucks for a Peach Green Tea Lemonade, but they were out of the peach syrup. We then asked for the Dragon fruit syrup instead of the peach and it wasn't very good. They tried to fix it by giving me more syrup but it didn't help. The black tea was bitter as well. I was surprised because this location has always been consistently good. We'll try again the next time we're at Fashion Island."

"It is a busy store yes, but if you mobile order a ice coffee and get in the store 10min later they didn’t have it ready, you ask the people working there and they will tell you they are working on it. Then another 5min still nothing, by the time you can see the people how order after you get in the store have there drinks, so I need yell to make attention by the supervisor works there to make my order. I got my ice coffee 20min after placing the order. That is not a good customer experience at all."

"Nice place with a cozy outdoor space. Normally the service is good and the staff are all nice and kind. Sometimes it can get very busy and you may end up waiting for 10-15 minutes to get your order. The area is usually clean and the outdoor seating is also covered and clean. Usually you can find empty seats even when they are very busy, since they have lots of seatings available."