Little Caesars Pizza

"Subject: Order Issue and Service Concerns at This Little Caesars Location Dear Little Caesars Management, My wife and I placed an order through the Little Caesars mobile app for pickup at your location last Tuesday March 5th. Upon arrival, due to heavy rain, I dropped my wife off at the entrance and provided her with the mobile app retrieval code. Unfortunately, a staff member at the front cashier informed my wife that they were unable to verify the order using the code due to concerns about theft from the pizza warmers. As a person with limited mobility, this policy necessitated me parking the car and walking through the rain into the store to present my phone with the confirmed order details. Furthermore, the pizzas were retrieved from behind the counter rather than the designated warmers. Upon reaching home, we discovered the order contained inaccuracies and the food itself was not as fresh as one would expect from a recently prepared pizza. Due to the inconvenience and the weather conditions, we opted not to return for a replacement. This experience raises several concerns: Mobile App Retrieval Code Functionality: If the app retrieval code system is not a reliable method for order verification, its purpose becomes unclear. Order Accuracy for Mobile Orders: The incorrect order highlights a potential issue with accuracy checks for mobile orders. Staff retraining in this area may be beneficial. Food Temperature for Take-Out Orders: Providing lukewarm pizza detracts from the customer experience. Ensuring pizzas are kept at optimal temperature until pickup is essential. We are disappointed with this experience and will likely choose to patronize your competitors in the future. Thank you for your time and consideration. Sincerely, Gilbert"

"Just don’t go here. There’s always a line here (as with any Little Caesar’s), BUT it’s worse bc they don’t use their pizza portals. So if you order online you don’t get any notification it’s ready (like you do at other locations) and when you get to the store you have to wait in the long line. And they are always super late on making everything—expect to add an extra 20-40 minutes from when they estimate your food will be ready."

"I’m so disappointed, I ordered a deep dish pizza and there was absolutely no bread in the middle, just melted cheese on the box. The bread should have been at least an inch…"

"Not happy 1 pizza git burnt slightly but the other was good. If it was up to me I would recommend staying away from the Old World Fanceroni Pepperoni pizza from this location. This has not been the 1st time they messed up this one pizza for me"