Domino's Pizza 28039 Scott Road, Murrieta, CA 92563

"Was there 3 weeks ago and got home after picking up the order got all the way home and realized they forgot the coke, made us drive all the way back and pick it up. Then tonight, got dinner and they forgot the free icing that comes with the cinnamon rolls and called to see if we can get one and they said they would give me an extra free icing on the next visit. Asked to speak to the manger, he got on the phone, asked for his name and he refused to give it to me, very childish, immature, and does not know anything about customer service, same response of a "free" icing when it already comes with icing, he said he was trying to help me by doing nothing. Going to the store tomorrow to speak with them."

"I called and ordered a pizzas here for my kids. The worker informed me it would be ready in approximately 13-20 mins. I showed up 25-30 mins later giving them a little extra time. I go to the front for the work to inform me that my pizza hasn’t been started and it’s actually going to be another 45 mins to an hour. I will not ever come back here again!"

"This is the worst Domino’s franchise I have ever done business with. Wait times are never what is promised in the app or on the phone. They continually drop the ball with orders. The franchise owner cares less about the customer service, only profits. We just stopped going here. Then they burn the paper on top of the chicken wings. If you order, add 30 additional minutes."

"Ordered online and it said 22 minutes for pick up. Once order was placed it moved to 45. I showed up in 45 minutes to be told they hadn’t started it will be another 20-30 minutes they were busy. Staff was rude said there was nothing they can do. While I was there waiting I saw 2 other people with similar problems walk out. Wouldn’t even say sorry they just said it is what it is and they don’t control pizza status. (There was a guy updating the status of orders working on a computer for everyone to see). This was the 3 led time I have had a similar issue with this location."

"I called this place after waiting over an hour for my delivery and asked them if my pizza was gonna be fresh since my app said it’s bin ready for 35 min already. Basically my pizza was just sitting there. They told me I shouldn’t worry that it will be fresh and I said ok cool. Wrong! My pizza was cold and hard. Also, the brownie was missing a piece. I called to verify if they had dropped a piece when packaging it just to make sure it was safe to give to my kids but i was on hold for a while and so I just decided to hang up and leave this review. I’d rather stick to Costco pizza 100%"