Pizza Factory

"Picked up an order I placed with Slice, and when the order showed ready, I headed into the restaurant. I was told it would be another 20 minutes. I reported the issue to Slice, as it stated my order was ready for pickup, and the employee proceeded to argue with me about the promised time on their ticket, and told me I should not be complaining. Good food, terrible customer service."

"They first opened, their pizza was great. Quality went down. After three orders that were horrible, I'm done. Oh and the survey "we'd love to hear from you!" Link doesn't work. Probably because too many people are complaining."

"I often frequent the Pizza Factory because I go to the coffee shop next door. My first time in Yesenia was extremely helpful and patient while I figured out what I wanted to order. She recommended a few options and informed me about the daily lunch slice. The restaurant and bathroom are clean, which is sometimes rare for a fast-paced environment. Yesenia always remembers my face and asks me how I enjoyed my last pizza. Even when they are busy, the workers are transparent about the wait times and update you with your order. I ordered pizza again today, and Daniel and Yesenia made my experience smooth and efficient. Daniel finished cooking my pizza in about 15 minutes. If you are around Van Buren, please stop by the Pizza Factory and get yourself a pizza and a drink!"

"We have been here twice and both times have been positive. The first time we came in the staff gave my girls raw dough to play with and they were trying to toss it up in the air. There is clear glass and they were able to see the pizza maker toss our pizza in the air. Second time around, after placing our order, my husband asked if they can cook it a little longer to get that crunchy crust. When it's done, one of the staff members comes to out table and asks if it looked crunchy enough? We said yes it looks great and he said great I'll go cut it up for you guys. That was very kind and it shows that they care about customer service. The pizza is always delicious and the staff always kind and friendly. Thank you."