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Papa Johns Pizza
22335 El Toro Road, Lake Forest, California, United States
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About the Papa Johns Pizza
Papa John's Pizza located at 22335 El Toro Road in Lake Forest, California, is a popular restaurant known for its delicious XL New York Style crust pizzas topped with crispy, curly, cuppy pepperoni and a three-cheese blend. This limited-time offering is a must-try for pizza lovers looking for a taste of the Big Apple. In addition to their signature pizzas, Papa John's also offers freshly made original dough rolled up with pepperoni, pizza sauce, and gooey cheeses in convenient pocket form. Perfect for sharing or enjoying all to yourself. Be sure to download the Papa John's App for easy access to offers and ordering from your local restaurant. Visit Papa John's today for a taste of authentic, quality pizza that will leave you craving more.
Photos of Papa Johns Pizza
22335 El Toro Rd, Lake Forest, CA 92630, United States
Opening hours of Papa Johns Pizza
Monday:
11:00 - 23:00
Tuesday:
10:00 - 23:00
Wednesday:
10:00 - 23:00
Thursday:
10:00 - 23:00
Friday:
10:00 - ?
Saturday:
10:00 - 00:00
Sunday:
10:00 - 00:00
Reviews of Papa Johns Pizza
"Horrible pizza Horrible customer service. I'd leave negative stars if possible"
"Placed online order for 715 pickup stood in line for over 20 minutes.. they were out of sauce for my wings and special seasonings.. and then to boot my pizza was uncut I ordered pineapple and bacon and there was I counted 6 pieces of pineapple (I counted while I was cutting my own pizza) come on management! You need 2 lines (one for pickup and one for people to order) I shouldn’t be waiting on people ordering when I PRE ORDERED MY PIZZA!!! Have plenty of staff on holidays and have basic ingredients! I drove out to lake forest because there isn’t one close to me just for the heart pizza.. at least it was a cute heart.. everything else failed miserably."
"The WORST customer service. I placed an order over the phone. I called in shortly after ordering to pay with credit card over the phone. The lady with a strong Spanish accent answered and said she cannot charge me over the phone and I would have to pay cash. I told her I didn’t have cash I needed to pay with card. She said I can just tell the delivery guy to call in with the card. I said okay but the pizza had still not come. We call in again, speak to the same lady with the accent. She said a lady called in to cancel my order. I said no I didn’t cancel my order and she just insisted telling me I cancelled my order! So I reordered online and after another hour, NO PIZZA! I call again and speak to the same lady! She told me that the order was marked for pick up. I told her I’m looking at the receipt and it is delivery! I just cancelled the order. I will never use or recommend this location again. TRASH!"
"Manager just stole from me, ill be calling the district manager. Went to pay for a single XL pizza and when i tapped the card the lady manager clicked the 20% tip on the credit card reader and told me thats how we charge for sauce cups….WHAT?!?! Thats insane, $5 for two sauce cups would already be wrong, but that is straight theft from the customer to her wallet and not the company. I hope a district manager sees this! Happened at 9pm, 8/7/23"
"This is a painful review to write. I have been a customer of the Papa John's Rancho Santa Margarita location for many years. Due to poor handwashing practices, I stopped going to this location and started visiting the Papa John's on El Toro Rd (where this review is posted). Customer Service is fantastic and my pizza is typically made exactly how I order. On one occasion, I saw a live cockroach walk across the floor and crawl up the wall on the right side near the drink refrigerator. I pointed it out to the manager on duty who told me it must have walked in from outside. This caused me to stop going to this location for 4 months or so. During that time, I went to Papa John's in Rancho Santa Margarita again. It looked like much of the staff had changed during my absence and their handwashing practices improved greatly. The last time I returned to Papa John's on El Toro Rd, I noticed a dead bug on the side of the freezer closest to the door. I did not point it out, however, I permanently stopped going to this location. I returned to Papa John's in Rancho Santa Margarita up until 1 day prior to their permanent closing. On that visit, the food was cooked perfectly, however, the BBQ sauce they provided was expired - by more than 1 month. I did not realize it until we got home, ate a few poppers, and immediately knew something didn't taste right. I called the store and spoke with the Manager. They were polite and offered to have the General Manager call me back. They never called and the store closed permanently the next day. I called the Papa John's on El Toro Rd and confirmed the Owner of both locations was the same. I asked the Assistant Manager of this location to have the Owner call me back. I shared my phone number was told I would get a call in a day or two. After two days, I called back and was told they were not authorized to replace the order. I again asked for the Owner to call me back. The Assistant Manager said they would call him immediately. About 20 minutes later, I called the store and was told the Owner would not be calling me back. I looked up recent health inspections and discovered the Owner's name is Sanjeev Agrawal of OC Capital Group, called their cell phone, and left a message. They have not returned my call. Any Owner who refuses to discuss a legitimate customer complaint doesn't deserve to have my business."
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