KOZY Coffee

"First of all, I have had coffee in this shop more than a dozen times. I have gone there almost every day in the past two weeks, and every time I order a large caramel latte. But today I was outraged by their unreasonable overcharge. Will never go to this store again. I ordered a 16oz caramel latte today and was charged 5.75 dollars, but according to the menu price I only had to pay 5.25 (4.5+0.75 for caramel syrup). I found the store theory. Because the menu says 4.5/5.5 dollars for latte with two choices, and when ordering, I was asked if I wanted 16oz or 20oz, and there were only two cup sizes for cold drinks. But the store manager told me that they did not charge the wrong fee. The “/“ symbol in the menu actually means range. There was also a price of 5 dollars that was not marked. He tried to take out a cup with hot drinks and explained to me that there was a smaller size. It's 4.5 dollars but the size I ordered (16oz) is actually 5 dollars. It’s really ridiculous. Regardless of the menu price and the available cold drink cups I find, there is no third option absolutely. Is this a fraud? ? ? Do you really still go to this kind of store? ? ?"

"Far better coffee than Starbucks. Excellent customer service. Been there twice and the cafe latte was prepared very well"

"Enjoyed the grand opening of this Kozy place near Santa Barbara. Great coffee and service. Definitely will stop again."

"such a cute new spot! the staff was very kind and friendly, they made my drink quickly even though they were very busy. i ordered a matcha and a scone, both were so delicious! definitely recommended checking this place out, it's a perfect studying spot!!"

"Super cute place in the heart of downtown. Lots of seating to hangout with friends and a great place to study. The service was pretty fast, despite the line going around the corner. The food and pastries looked absolutely divine and tasted like it too! Highly recommend."