Pizza Hut 3109 Rosecrans Avenue, Hawthorne, CA 90250

"This is the most disrespectful place I have ever dealt with before. I had an order delivery that I got off of the app and not only did they get my order wrong but I open one of my pizzas and all of the toppings are on 1 side of the box, not even on the pizza. So I'm trying to call to resolve it. I call, I wait for all of their communications to go through and they're talking about all this stuff by a digital person and then somebody picks up the phone and I say hi hello and they hang up in my face. So I call back and I say, Hey, did you just hang up with my face? The first thing the person says is no I didn't. And I said OK and I'm trying to go into how my order is wrong and the same person starts stating why they hung up!?! DONE...NEVER AGAIN!!!!"

"By far the worst pizza ordering experience I ever had. I felt like I was being pranked. How you mess up an order TWICE, is beyond me. And then have the nerve to have horrible customer service to top it off. Imagine ordering a simple two topping pizza for delivery. Not only do they charge you $10 for delivery and service fee's but then they deliver the pizza with the wrong toppings that you're allergic to. Obviously you will be upset and demand a refund right? But after speaking to two associates (put on hold for over 5 minutes) and getting to speak to a manager that states company policy is to RETURN the pizza to the store in order to get a full refund. After reading the rest of the reviews I realized that this is just the way this store conducts business."

"Good Evening, I ordered a large supreme pizza with stuffed crust, an order of cheese sticks and 3 marinara sauces. When the order arrived, it was missing one marinara. I told the delivery driver and he stated they were now closed and could not drop it off even though the location was 0.7 miles away from my home. I said ok and he left. I then took the pizza inside and opened it up only to realize they did not include the stuffed crust i ordered. I called the store and a man answered. He told me the store was closed and there was nothing i could do and hung up on me. I called back 2 times after that. He answered again on the second time. I asked him to give me his name and he hung up on me again. I am posting a review regarding this service. I have photos of the pizza as well as the receipt as proof. I would like someone to reach out to me to waive the cost of the order due to the substandard service provided. I train over the phone customer service, I have fired reps over this type of behavior. It's completely unacceptable and this level of brazen behavior indicates that this isn't his first time acting in this manner. Order info: Order date/time per receipt: 10/3/19 10:33pm Ticket number: 0072 Order total: $39.15 Recorded call times following delivery: 1. 11:05pm 2. 11:15pm 3. 11:16pm 4. 11:19pm I have filed a complaint on the Pizza Hut website direct as well to hopefully insure follow up from either corporate or the store direct. I have photos of the pizza and receipt for further verification if you need. I am also a Pizza Hut rewards account holder it that helps you further research the incident. Please contact me. Thank you, Zach"

"We been trying to order the big flavor dipper always unavailable? And the other pizza Hut doesn't deliver to a house in the same city? Makes no sense. But finally when we was able to order it. They send a round pizza smh. And drivers are horrible. I'm done with pizza Hut ✌please DONT order from this place people. ."