Forever 21,

2200 Eastridge Loop, San Jose, CA 95122

"I’ve heard similar negative reviews about one specific employee her name is Chantal every Sunday I come here she is rude and condescending and the store is messy Felipe is the worst"

"A girl Jasmine helped me she was very helpful!!! There was a few more girls standing around not doing a single thing didn’t like the attitude the girl gave me at check out"

"Felipe is so unpleasant THE WORST EVER MANAGER HE NEEDS TO BE FIRED. I see girls standing around just talking not doing anything this store is the worst."

"Forever 21 is one the cheapest store I have seen so far. They have a lot of discounts available on new items. I always find some new discount. Its in the middle of mall. Great place to shop and great discounts on every item. Its worth to have shopping with Forever 21 store."

"This review is purely for one of their staff, Monica. The store is usually organized, except the sale section can be quite a stressful disarray. Just don’t look at it. I was at this location last night though and called in beforehand for an item check. This employee, Monica, picked up and was the most patient, sweet Forever 21 employee I’ve ever gotten to speak to. And I’ve spoken to many in the last 12 years. I was lucky to talk to her in store too and her and the employees were determined to help me find this item even though the store was closing soon. Monica called other stores for an item check AND called me to update me after closing hour. She even made sure they found it and put it on the hold racks for me for the next day (today, Great Mall, which they didn’t since they put it back and it got sold, boooo). Monica goes above and beyond when several Forever 21 employees are like the walking dead. She really cares and she’s gonna be successful in whatever she does. A+++ customer service and Monica, if you see this, YOU ARE A GEM."