Cuyana,

2116 Fillmore Street, San Francisco, CA 94115

"Huge fan of cuyana bags. I usually go to the Palo Alto location but dropped by here to exchange a bag for the new bucket bag. Store layout is nice and easy to see everything. Service was also very good."

"What attracted me at first was the sustainability, style, and artisanal quality of the products, but I will become a repeat client for the exceptional customer service. Today (05/14/23) I came to visit the Fillmore store to ask for a repair on a recent purchase. Once inside the store, I became witness to a very demanding customer who was behaving rudely to the staff who were at the cashier. I commend the patience, politeness, and calmness with which they handle this unpleasant and offensive (even to me) interaction with said customer. Moreover, the store manager replaced the item that I came in with, doing away with the waiting time to get it fixed. Again, major props for the stellar customer service at this location ⭐️⭐️⭐️⭐️⭐️⭐️⭐️"

"Cuyana delivers inexcusable and embarrassing customer service. My advice, take your money someplace else. I recently bought a purse for a friend for her birthday from their Fillmore location. While I was there, the sales associate pressured me into buying a jacket. I was very skeptical but was assured I could return the jacket within 30 days for a refund if I changed my mind. I took the jacket home two hours later and realized it wasn't for me. So, I tried to return the jacket well within their return policy, and the sales associate rudely told me she couldn't return it because it had "been worn." It had tags, the original bag and was in the exact same condition as it was sold to me two weeks prior. To be clear, I have never worn that jacket in my life. To say "worn" would imply it was on my body for any substantial period of time. I merely tried on the jacket three times - once in the store, once at home, and one final time before I returned it. Apparently at Cuyana, that means you're stuck with something you don't want. At this point, the woman is basically calling me a liar. I asked to speak to a manager and was told I would need to come back the following day. I'm sorry, but I don't have time to go to your store multiple times to have my customer service needs met. When you're spending $500 on a jacket, you expect and deserve better customer service. Period. Cuyana claim their products are “made and delivered with love,” but in my case, it was delivered with a heavy dose of judgment and disbelief. Here's the "worn" jacket they wouldn't allow me to return."

"Beautiful store and very helpful employees. I went into the store to purchase the System Tote with some of the add-ons to configure the bag to work for my specific needs. Remi helped me find the color and the add-ons I was looking for, and offered great perspective and advice on configuring my bag. Super satisfied with my purchase and shopping experience at Cuyana."

"Had a very friendly service from the sales associate in the store the other day when I purchased their iconic tote bag. The quality of the leather is great for the price and I will not hesitate in coming back again in the future!"