Macy's 100 Del Monte Center, Monterey, CA 93940

"I’ve only been to the Del Monte shopping mall like twice before this experience, and I’ve never had such a bad experience with retail workers. I went into the Macy’s looking for a hello kitty plushy because I saw a worker with a plushy, and she said it was from upstairs I went upstairs, and, I saw one and when I was asking the lady about it, she talked to me in a rude tone, saying it’s on hold No, I wouldn’t be mad if she talks to me in a respectful way, Then, five minutes later, I saw this cup that looked like a Stanley, but I knew it wasn’t and I went up to it and the guy by the register said to me in a rude tone it’s not a Stanley When I didn’t even speak to him. I am really disappointed with my experience over there today."

"We had just a terrible time trying to spend money here. I was planning on buying a suit, a sportscoat with slacks and shoes for my wife. I looked through the men's suits for nearly an hour and never could find someone to help me. Everything was out of sorts. I finally gave up and went to the Levi's area and found some Dockers with absolutely no help from anyone. No one even acknowledged my presence. I took my pants to the checkout station and he was very nice. I had planned to spend $600-$700 and spent $35 instead I can get better service on the internet, maybe that is their plan. I feel like their brick and mortar stores don't care anymore."

"On Aug 17, I went to the store and purchased an item. Because they did not have the right size, it was to be shipped to me by UPS. I received a notice of delivery on the 24th, but there was no item at my front door. I filed a claim for an undelivered item with "customer service" which they rejected in 24 hours. I contacted the store manage and upon explaining the situation, he said he would contact the "order/Logistics" office. After a few minutes, he called and said I need to contact "logistics" and they would either give me a refund or send me another item. He provided the same number as the "customer service" which I had called previously. Upon calling "customer service", they said they have no idea where the "logistics" office is and whether I wanted to have the case reconsidered which was contrary to what the store manager had told me. I called the store manager explaining what had been going on, and he said I should have told them I wanted a refund which was counter-intuitive for if they were going to issue me a refund in the first place, they would not have rejected my claim. Ironically, while talking with the manager, a neighbor brought the package. which was mistakenly delivered to her. Apparently, there is communication problem at Macy's. Furthermore, I paid $370 for the item only to realize that it was offered online for $210. I would stay away from this store."

"Fascinating department stores that contains eve Trung you would look for . Fancy and top brand names of clothing , absolutely stunning bedding and huge collections of kitchenware. Highly recommend this place plus they totally have excellent customer service"

"Customer service at the jewelry counter was superb. The gentleman behind the counter was knowledgeable about every item especially Rolex watches. I never seen a person who really loves watches and what they do as much as I saw it with him. Thank you for assisting my mom and I."