The Home Depot,

2960 Reynolds Ranch Parkway, Lodi, CA 95240

"I feel I need to begin by saying I enjoy this store. The staff is extremely helpful and I will be a constant customer, but like other stores, we are loosing our cashiers and I'm replacing them and they are not passing on the savings to us. I'm not a cashier and I don't want to be. Not sure where the decision makers thought this was a good idea but it's not. Please right this wrong or I'll need to figure out my alternatives."

"This is still a nice Home Depot overall, much nicer than the Stockton HDs, but I'm frustrated almost every time I go. They're out of something I'm after, or things are disorganized, and the self checkout is often slow, understaffed, and frustrating. My experience with staff is hit or miss- they're generally polite, but not always knowledgeable or helpful and many have a very blase, indifferent attitude. As I said, it's still nice overall, most areas are clean and presentable. But the customer experience doesn't live up to the presentation..."

"Purchased a washer in November and here we are in February and I have yet to receive it. I called them two weeks ago and to try to get an update and was told by the woman on the phone that “the truck was arriving today.” When I still hadn’t heard from them again several days later I called again and was told there was actually no truck scheduled but that I could drive to Citrus Heights and get it from their store if I wanted to. Poor customer service. If I wanted to drive all the way to Citrus Heights I would have gone there in the first place to avoid the headache of dealing with the incompetent people I have had to encounter with this experience. Employees who don’t know what they are doing so give robot answers. Now I get to start the fun process of getting my money refunded."

"I was helped by Charlene and Wayne at the Lodi store. they were more than helpful and went out of their way to see to it that I got what I wanted. They both are a credit to home depot and make me want to return next time I need tools."

"Went to Lodi Home Depot today to find molding for my husband. I struggled to locate the exact molding. Brian looked it up, found it, cut it down for me, and rang me up. Start to finish, he was a great help today and made my trip a success. Thank you!"