Jack in the Box
1875 Valley Avenue, Pleasanton, California, United States
About the Jack in the Box
Jack in the Box is a popular fast food restaurant located at 1875 Valley Avenue in Pleasanton, California. Known for their wide variety of delicious menu items, including burgers, tacos, and breakfast sandwiches, Jack in the Box offers convenient meal delivery options for those on the go. With a focus on quality ingredients and fast service, this restaurant is a favorite among locals and visitors alike. Whether you're looking for a quick bite to eat or a satisfying meal to enjoy with friends and family, Jack in the Box has something for everyone.
Photos of Jack in the Box
1875 Valley Ave, Pleasanton, CA 94566, United States
Opening hours of Jack in the Box
Monday:
06:00 - 22:00
Tuesday:
06:00 - 22:00
Wednesday:
06:00 - 22:00
Thursday:
06:00 - 22:00
Friday:
06:00 - 22:00
Saturday:
06:00 - 22:00
Sunday:
06:00 - 22:00
Reviews of Jack in the Box
"Fast service and all my food was hot. The tacos are my favorite."
"Horrible!!! As a long-time patron of Jack in the Box, it is with great frustration that I write this review. My repeated experiences at this establishment have been nothing short of exasperating. The most glaring issue is the blatant disregard for the posted operating hours. Time and again, I have found the restaurant closed during times it should be open according to the hours listed on their website, Google page, and store front. This inconsistency is not only inconvenient but also disrespectful to us as customers. The drive-thru service is another area of concern. It frequently closes early or opens late, further demonstrating a lack of commitment to customer service. This pattern of unreliability has been a consistent issue for years, and it's disheartening to see no improvement. Furthermore, the handling and storage of food raise serious concerns. On several occasions, I have observed chicken and hamburgers being stored improperly in the freezer. The lack of sealed and separated containers is not only a violation of basic food safety practices but also calls into question the overall hygiene standards of the establishment. My patience has reached its limit, especially after my most recent visit where, to my dismay, the restaurant was closed at 8 pm, hours before the scheduled closing time. This is not an isolated incident but a recurring pattern that has been highlighted in numerous reviews, yet there seems to be no effort from the management to address these issues. It's apparent that the current management is either incapable or indifferent to the situation. As a result, I am compelled to escalate my concerns to the corporate office. It is unacceptable for a business to operate with such disregard for customer service and basic operational standards. Jack in the Box needs to take immediate action to rectify these persistent issues and restore the trust of its customers."
"This use to be my favorite Jack n the box. Not anymore cause the quality of food have went down. The crispy chicken wrap was burnt and more tortilla than lettuce. Chicken snack fries was good but chicken was burnt. Disappointed in the quality of food cause the food use to be better than it has been on my two recent trips."
"i came here dec 17th and i have never felt so disrespected by a customer service personnel. the young man was very hard working and tried his best to be nice. on the other hand, the elderly short latina kitchen lady with big hoops was very rude and talked bad about us in spanish right in front of us. mind you my whole family looks mexican but ok whatever…. what had happened was we arrived there around 6 pm. usually jack in the box is my last choice because i have had bad experiences in the past. but the young man took our order. he didn’t know that the kitchen lady “forgot” to turn on the milkshake machine so we waited like 15 mins for a milkshake. the elderly lady was too busy socializing with other customers and bringing them free food. i think they might’ve been her close friends ot family. but anyways we went back to order food at 7pm. she said they were “too busy” to take our order and that we needed to go thru the drive thru if we wanted anything. and we explained to the young man that we had a flat tire and we couldn’t go thru the drive thru. the lady tells him in spanish “tell them it’s not my problem. tell them to leave because i don’t care and i’m tired” but as soon as we left she brought MORE food out to those customers mentioned earlier. this type of behavior is unacceptable and she should be retrained on how to be nice to people, or atleast not talk bad about them right in front of them. update: there’s something wrong with the jack in the box feedback website (big surprise) but i attached a picture of the lady mentioned above. i hope y’all do something about her because the way she treated us was not ok"
"Fine food and would give 4 stars for just that, but lost a star due to questionable customer service. I placed my order on the mobile app and customized my burger, but the worker wanted to confirm I did in fact want the two sauces I said I did. Obviously if I'm customizing the burger toppings on the app I want the burger made that way. So that was an unfortunate waste of time."
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