In-N-Out Burger

"TL;DR - Do not ever order the Hot Cocoa. Either they'll try to give you a cold one, or you'll never get it. Long version: It was my kid's turn to pick a lunch spot, and he was really looking forward to In-N-Out. Besides a burger, he was craving a Hot Cocoa. It wasn't raining at the time, so I gladly paid for a Hot Cocoa with my order. He got some stickers, and everything was great... until it came time to pick up our food. "Did you get your Hot Cocoa yet?" the lady asked. "I did not," I replied. She went to the machine to make it. It took a few minutes, and I watched as she poured some cocoa mix into the machine. Eventually, she hands the cup to a colleague at the Pick up Station. "This isn't warm. Is that okay?" her colleague told me, as she handed me the cup. In my mind, 'this isn't warm' could mean a number of things - it could mean it's very hot, or it's very cold. Unfortunately, it was the latter. "No, I'd like to have a hot one, please," I told her as I handed the cup back. "It's gonna take five minutes," she replied. "Are you gonna call my order number when it's ready?" I asked. "No, just wait right here," she told me. Remember, I've already been waiting a few minutes and our food was getting cold. So I brought the food over to my family, including my disappointed kid, and told them I needed to wait longer for the Hot Cocoa. After five more minutes of waiting, and no Hot Cocoa in sight, I asked the worker at the Pick Up station for a refund. Then, it took four people, and two different registers to figure out how to process the refund. I think I overheard one of them tell another that when someone orders a Hot Cocoa, he needed to turn on the machine. What? Why isn't your machine always on? This was by far, the greatest display on incompetence I've seen at In-N-Out. Avoid this one. Go to Sunnyvale or Mountain View or Coleman. Go to any other In-N-Out. And never order the Hot Cocoa. Thank you, In-N-Out for ruining my kid's day."

"Typical great service and good food from and In-N-Out Burger. Which is just as it should be. While this burger is not the best from a restaurant chain, it is reliable and excellent quality. Tonight was a Cheeseburger in Animal style with and extra toasted bun and everything on it Plus fries and a soda. Fries good only when hot.Soda is solid. Tastes like a Dr Pepper should! Better than I can say for other fast food joints! Add a lemon wedge also available here, and it's perfect. Clean table and bathroom. Easy ordering. Even when the line seems long, it is still quick. Tip: Every In-N-Out Burger has one table with a single outlet available for phone charging. The corner two-seat table in my pic shows you the magic table for this location. A Mission College, Santa Clara remains solid In-N-Out Burger location!"

"In-N-Out is overrated in my opinion. Burger is OK, but their fries are not good. Mine were also cold. Service at In-N-Out locations however is mostly very friendly"

"I was soooooo looking forward to having an In N Out burger in California and man was i soooooo disappointed! The burger was bland at best, fries that tasted like 3 day old McDonald's fries. Lets not get started on the menu either.. Or lack thereof. Like winning the jackpot on a fake lottery ticket, whataburger is hands down the winning choice!!"

"Ordered a Double-Single burger. It cost $4.95 + tax. The patties are very thin, so I do not think it is worth the price when compared to other fast food restaurants. The taste was okay. Seems like they structure the food such that you need to order fries to fill you up. Or maybe order a 3 or 4 patty burger, but then the cost will rise quite a bit."