Chipotle Mexican Grill

"Extreme failure of preventing mixup of meat in a vegetarian Sofrita bowl. Not recommended for vegan or vegetarian people! Customer service was good to replace it but I had to drive there twice for pick up."

"I didn't bother to read the reviews until after i picked up my order. I ordered online and i ordered a carne asada burrito with everything but light on the rice. The burrito was practically a quesadilla! It was nearly flat and narrow. Plus it was cold. I was told it'll be ready @ 1050, I arrived only 10 mins later. I assumed that all Chipotle locations would be at a high level of standards but until today. I usually go to Los Gallos Taqueria but since I was in the neighborhood...big mistake."

"On 12/15/23 around 5pm. The girl in the front was rude, and was slapping the food into the bowl. She spread it out to make it look like there was more. I asked for double meat and rice which she ignored. So I had to ask another worker for more. My food was okay, but for a rice bowl that was 18 dollars just for double meat and rice. My food was cold I had to warm it up. The people there seem very unhappy. I feel like the portion sizes aren’t very big… my previous experiences weren’t very pleasant either. I wasn’t given a receipt. This place needs new workers they all seem very angry. My coworkers have experienced the same issue."

"I have been a big chipotle fan all my life until I moved to union city and started visiting this location. I have been here thrice so far (for my love of chipotle) but the experience has been getting worse than the last every single time. The service is horrible and the place is a mess too. Today the server crossed all limits : was serving extra small portions for everything and when I asked for extra sauce she asked me to pay extra. This felt crazy to me. I have never had this experience ever and when asked about it the server said I asked for extra so I should be ready to pay extra. She was rude and incompetent. The place is very unhygienic and dirty, drinks and paper napkins on the floor, no cutlery for the food and completely mismanaged. Will not be visiting this place again."

"Went here on Saturday to enjoy some lunch as you can see by the pictures the restaurant is filthy. Asked Andrew store manager if someone could clean the tables when I left they were still just as dirty this place has a low rating because no one here cares. I will be contacting Chipotle Headquarters, and asking them if they are content with the cleanliness, and the disconnect from the employees."