Hot Pot Nation 3288 Pierce Street, Richmond, CA 94804

"15% service is charged on all orders. There is no server, you order on the app and the food is brought out to you. The meat is horrible quality, it’s embarrassing that they even serve it. Extremely stringy and it seems there is a lot of fat on the meat. We spent $100 including the service fee. We ordered a medium spice soup but trust me, that soup was more than hot. It’s intolerable because of how spicy it is. I would never in a million years recommend this place to anyone. The servers were rude, short with discussion and dismissive. Not welcoming at all, should’ve left when the restaurant was empty compared to the ones surrounding it. Either they need to train their employees on good service and provide better quality food for the price or just stop."

"if you're looking for a solid late-night meal then hotpot nation is the spot to go in the east bay. their soup base options and variety in meat, veggies, seafood, and other ingredients available to choose from truly makes me feel like im in hot pot heaven. one thing id like to make a note on is the fact that i usually love eating my hot pot ingredients with sauces but with this spot their soup made each ingredient so flavorful/yummy i enjoyed it just as much without the sauces! what i also appreciate about this spot is how their service is more relaxed and laid back. however, if you need something there's a button at your table in which you can press so you can easily grab their attention which is so efficient. highly recommend for yall to check out this place with your friends and family! tips: - you can add different dividers/multiple soup bases in one big pot which allows you to share a fun meal with multiple people with different preferences - lots of parking available - lots of options for various food preferences - perfect for dates, friends, and family"

"Well appointed place with a really nice Asian design and seating. The food is served raw to be cooked at your table hot pot. The broths we got were quite good with strong flavors. There’s also a well stocked condiments bar where you can create your own custom sauce for your meal. All in all, it’s a great place to have a big group of friends enjoy a meal."

"First time here a few days ago. Food was nice and fresh but the soup was a bit under seasoned, but there’s a condiments station so that helped out a lot. Service was fast and friendly. There’s a 18% charge that will be added to your order so just be prepared to pay extra as the tip will automatically be included(I noticed a small label that mentioned this at our table)."