Burger King,

1300 Macdonald Ave, Richmond, CA 94801, United States

"Waited at the order terminal for 15mins, before being able to order. English Language barrier hindered the person from being able to understand our order, or explain the menu. The car in front of us stayed at the pay window for an additional 10mins while that passenger walked to the pickup window for the food. We finally paid, just to have our order incorrect at the pickup window. After restating our order, the person said, "you did not pay. We asked to pay at the window. She told us to, "go back to line." Closed the window, and walked away. This Burger King is not friendly to people who speak English as their 1st language. The service is less than sub par. The fries were not hot. We left and went to McDonald's, the line was longer there, ordered, and drive off with our CORRECT order with 8mins total. Do NOT go here, if you can avoid it."

"Manager was extremely disrespectful today. Racism is huge in this work environment. Was disrespected because she left the front register to drive through and didn’t complete payment on her end"

"Have it your way! This location goes above and beyond that slogan, the management is always available and have extended their policies to include accepting expired coupons, double checking that the order is correct, and making sure that all food is hot and fresh."

"Dining room is still closed. Service is fast and staff is competent with mobile orders via the BK app. Mask compliance is quite high at this location and parking is abundant. Located in a plaza with a Foods Co and a Walgreens. Area seems ok during the day, but can get understandably sketchy when it gets dark. Will return when I'm in the area!"

"2 months ago old workers left which saddened me greatly as they were pretty fast. New workers since then weeeeellll. I was hoping they’d get faster and better. Now this is ridiculous. I always order 4 Jr breakfast burritos. This morning I added a #12 for my coworker. I got the #12 and 1 jr burrito after a good 9 minute wait. This is not the first time something gets messed up but what is more frustrating is that it was my fault. “Where are my burritoS?” “You ordered one it’s in the bag.” “I ordered 4.” “No you ordered one! If you like I can put an order for the rest.” I was already late to work on top of having sinus issues so I left. I start unwrapping the burrito and thought it was weird that it was wrapped twice. The first wrapping is stuck to the burrito like a second skin. Good thing I didn’t receive 4 like this and that they are super cheap."