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Shake Shack Stonestown Galleria
3251 20th Avenue, San Francisco, California, United States
About the Shake Shack Stonestown Galleria
Shake Shack Stonestown Galleria is a popular food destination located at 3251 20th Avenue in San Francisco, California. This bustling restaurant offers a diverse menu of delicious burgers, fries, shakes, and more. Known for its high-quality ingredients and friendly service, Shake Shack is a favorite spot for locals and visitors alike. Whether you're craving a classic ShackBurger or a hand-spun milkshake, this institution is sure to satisfy your hunger in a welcoming and vibrant atmosphere. Visit Shake Shack Stonestown Galleria for a taste of American comfort food at its best.
Photos of Shake Shack Stonestown Galleria
3251 20th Ave, San Francisco, CA 94132, United States
Opening hours of Shake Shack Stonestown Galleria
Monday:
10:30 - 22:00
Tuesday:
10:30 - 22:00
Wednesday:
10:30 - 22:00
Thursday:
10:30 - 22:00
Friday:
10:30 - 22:00
Saturday:
10:30 - 22:00
Sunday:
10:30 - 22:00
Reviews of Shake Shack Stonestown Galleria
"Shack Shack is located where the Olive Garden use to be on Stonestown Galleria. I like that you can order yourself from 4 different kiosks that take credit cards only you can also orders from the cashier if you want to pay cash, they have numbers next to the kiosks that you put at the edge of the table so that the runner can bring the order to you. I was surprised at how fast the order was delivered considering that the place was busy. The bacon cheeseburger was served o. A paper pocket. The ShakeBurger was nice and warm, I liked the chicken bites were small pieces of white meat and they were plump and juicy. My son really liked the fries with cheese and bacon. Plenty of seating both inside and outside with lots of traffic."
"This is not my first time at this location but it is the first time I had such an unpleasant experience. There was no verbal exchange that was offensive but it just made me feel really bad when I left. It was also not busy and actually quite slow, this was also the first time I got my order so fast, like within 5 minutes. I ordered a nondairy chocolate shake and a shroom burger with added pickles and sauce on the side. I made sure the lettuce and tomatoes were selected when I customized my order. When I got my order, there was no lettuce/tomato but there were the buns shroom and pickles. I asked the staff and they told me they can give me the lettuce and tomatoes separately and then whispered, "or would you like it remade?" and proceed in a louder voice to let me know they can give it to me on the side. All of that was no big deal, I can reassemble my burger which I'm not super happy that I have to do that but I'm ok with. However, when that particular staff asked her coworker behind the working station to do so, no one moved and everyone in the kitchen glared at me. So the staff went behind the counter herself to get me the items. It was a very uncomfortable and rude experience. I wasn't the one at fault yet I had to stand there with all the staff looking at me like I'm making a scene while I just asked in a normal tone to have my order taken care of. I will say since I don't know how the order shows up on their screen, the receipt listed the burger with "1 x Add side of shacksauce, 1 x Add pickles" so maybe some staff assumed it's "ONLY pickles." Which won't really make any sense because you'd have to remove the buns and 'shroom also. I didn't have a problem with getting tomatoes and lettuce when I did the same customization before. So I'm not sure what's going on but maybe have your staff read the order clearly next time(especially since when I ordered, it was kind of slow) and definitely don't glare or stare."
"I hate leaving bad reviews, but our experience was not good. The burgers weren’t nearly as good as McDonald’s. The fries were soggy, lukewarm, and there was something off about them. It took a long time to get our food. And, the place wasn’t clean. On the plus side, the staff was nice."
"Nothing too shaky about this place, other than it gave me some shaky stomach! Used to love their Cow Hollow store. This is the first time I tried at this location and it definitely wasn’t a pleasant experience."
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