Dutch Bros Coffee

"That Shamrock kicker was so freaking good! But, let me tell you, I'm writing this review just to share how awesome their customer service is. I went there on March 8th, and the girls working there were very nice and understanding, especially the girl who took my order."

"I understand locations get very busy.. I really do. But this location is so far beyond helpless at this point. I’m not sure if management is not doing the best at training their newer baristas, people not wanting to work, or what is going on — but this is so awful. This location hardly gets drink orders right, always slammed (wait times are never under 15 minutes) and hardly send folks out to take orders. When they do send folks outside to take orders, they prioritize getting one line down THEN the other line, when it needs to be zig zag one then the other. It is such a waste of time, and their poor customer service is the cherry on top. We can read your weekly goals from the drive through line, and what needs to be placed at the top are your: Getting times down, drink accuracy and creating some kind of connection. I’ve given the benefit of the doubt one, two times but three times is really shame on me for coming to this location!"

"Employees are nice…. HOWEVER, This is the literal SLOWEST coffee shop in general, not just Dutch bros, that I have EVER been to. It should absolutely not take 40 minutes to get coffee when there are only 3 people in the drive through ahead of you. They also ran out of the drink I wanted, so it was a huge waste of time to get something I didn’t even want. Ridiculous."

"The employees are great. But it’s so SLOW. Like at least 30-40 minute wait. And sometimes people who got there after me end up ahead of me in the drive through. Sometimes no one is there is take the orders, then it takes longer cause they have to take it at the window and make it after we’ve already waited like 40minutes. Yesterday was a 40minute wait, 1 person taking orders, most of the time (sometimes they were inside) and 2-3 inside making drinks. They need to staff appropriately"

"I tried Dutch Bros for the first time and I'm not sure I'm sold just yet and here's why. The coffee that was served to me today didn't taste very rich but just like hot milk. I ordered the truffle caramel mocha (hot) coffee. It was also warm and I had to microwave it at home. Which granted I suppose I needed to ask for it for extra hot but in my opinion it wasn't the right temp when it was served. My husband ordered a pumpkin burlee (hot) and it's considered a less sweet coffee but it didn't taste like pumpkin and it had a very faint taste. For $12 total I'm not sure I would try it again because I feel the staff could use more practice on the recipes perhaps? The service was great and friendly and served in a timely manner but it didn't me give me and my husband that warm and cozy feeling that I kinda expect for my coffee. I think given more time, this chain could grow on me."