Best Buy,

31350 Courthouse Drive, Union City, CA 94587

"Horrible Service! Called to make an appointment to clean my laptop from a spill since the keys got sticky. Phone representative told me they can clean it by opening up computer and put back together.. so he made me an appointment. I get to my appointment for them to tell me "Oh no, that's not a service we offer. We can't clean the laptop" and I explained how the representative on phone told me they can do that and why did he make me an appointment if they can't do that?? .. all the guy said was "oh, you must of talked to corporate because they don't know that we can't do that" I then asked why, what's the reason? I left work early loaded my son in car seat to drive down for nothing. He couldn't tell me a reason why all he said was they can't. So I called corporate number again in my car after leaving store and talked to a representative and explained situation. He said he didn't know why they rejected me because that is a service they offer and that they should be able to clean my computer. So he rescheduled me another appointment but I requested a different location to not have to go back to that store and get told no again. So the rep scheduled me for another appointment at a father location. I left work early again having to take my son in car seat again.. to get there and they tell me the same thing!! Total waste of time. This time the customer service guy at geek squad told me why they can't.. because it's a liability in case they try to clean it and it messes up my laptop more. I explained how this is the second time they sent me to an appointment this time driving even father. He apologized and said corporate doesn't know that they can't do that apparently.. so he recommended a place down the street that cleans laptops. Total waste of time!! Corporate and store need to get their wires straight and figure out what they can and can't do to not schedule people for a services they can't do."

"They've changed the location of many of the items since the last time I was in there; the appliances used to be on the left when you walked in and the computer area was on the right now it's just the opposite but the place has always had everything. I love Best buy. They've gotten a lot of my money over the years."

"I just want to send a very special thank you for the young lady that was working the order pickup window today 12/15/23 at the Union city location at 3pm, she went above and beyond to assist with our order and was understanding of our needs. You are Amazing!!"

"I bought a TV online through the Best buy website. And I selected the pick up at store option. Within about an hour and a half of making the purchase, I received a confirmation email that my order is ready for pickup. I drove to the store, went inside. Let them know I need to pick up an order. They had everything ready for me and they helped me load it in my car. It was an excellent experience. 5/7 would buy again"

"Great refreshed store with great inventory and staff. Very helpful team the night that we went and knowledgeable about the products. Definitely one of the best stores I have been to."