AutoZone Auto Parts

"I have been shopping here for 10 years. They have what I need for the most part, but there are times when myself and other customers are standing in line and there is nobody in the front. The young ladies in the front are very helpful. Today I went to drop off old transmission fluid and diesel fuel with water in it from my fuel water separator. Not once but twice two separate employees ran out and approached my vehicle as I was trying to leave. First to say he can’t take the transmission fluid because it “looked milky” to him. When I asked what he meant he just kept saying he can’t take it. He was pretty insistent and rude about it and couldn’t explain why they wouldn’t take it even though they have done this multiple times in the past. I took the containers put back in my truck and started to leave again when a second employee runs out. He at least told me they don’t take diesel fuel which I can understand but I asked again about the transmission fluid explaining I have done this several times in The past. He proceeds to tell me he has worked there for 8 years (NEVER seen this employee before) so he knows they can’t. When I again asked why (thinking maybe policy changed something) he responded with he thinks it could be contaminated. Really? Based on what? In the end he did take the transmission fluid but only after he and the other employee made scenes in the parking lot looking like a bunch of idiots. Total power trip with no reason behind it."

"Oscar the manager helped me out with replacing/installing back the newly purchased battery and customer service was beyond."

"Feedback on Recent Store Visit - Improvement Opportunities I visited your store with my mom on 11/16/23 at approximately 8:20 pm to purchase a new battery for my car. Unfortunately, I felt compelled to share my experience due to the lack of customer service we encountered during our visit. Upon entering the store, there was no immediate assistance available, and when we proceeded to the "Battery Zone," the individual at the desk seemed preoccupied and did not acknowledge us. After my mom sought assistance, we were surprised by the response, "I'm busy in the middle of something," leaving us feeling unattended. Despite the employee's apparent workload, we communicated our need for assistance with al battery. However, the response we received was less than satisfactory, with the employee expressing reluctance to interrupt their task of counting money. When I inquired if there was another staff member available, I was informed that someone else was in the back or the bathroom. As the employee reluctantly assisted us, another staff member emerged from the back, engrossed in their phone and not acknowledging or offering help to their colleague who appeared stressed and overwhelmed. Throughout the interaction, the assistance provided was delivered with an apparent lack of enthusiasm, culminating in a rushed inquiry about which battery I wanted. While I did make a purchase, I left the store feeling bewildered by the overall experience. Having worked in customer service for over five years, I can empathize with the challenges of being understaffed and the pressures associated with closing procedures. However, the failure to acknowledge a customer seeking assistance was surprising. I cannot say I'd come back to this store especially with the array of other local options available. I hope this feedback prompts a review of customer service practices and provides an opportunity for additional training to enhance the overall customer experience."

"I have a horrible experience with Stan or Dan he’s not helpful at all. I spend almost $400 dollars on AutoZone and all I got is he says he says he’s not touching my car and won’t help. All I need was to open the oil cap because it’s hard to open so I can put the additives in the engine. And the guy customer heard me and was able to open the engine cap."

"I would not recommend anyone goi g here. My husband bought an alternator for my Honda Monday October 9. He returned it Tuesday the 10th since it was not the problem. He forgot to get a return receipt and now Stan is telling him he doesn’t know how to go back and print one. We have been trying every day to get our refund. Left messages with John the district manager and will be going in to talk to gabby today. We just want our $238 refunded. Check the cameras and check your stock and you will see it was returned."