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Firestone Complete Auto Care
170 Travis Avenue, Fairfield, California, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care located at 170 Travis Avenue in Fairfield, California is your one-stop shop for all your car repair and maintenance needs. Our experienced technicians are trained to handle a wide range of services including oil changes, tire rotations, brake repairs, and more. With a commitment to providing high-quality service and customer satisfaction, you can trust Firestone Complete Auto Care to keep your vehicle running smoothly. Visit us today for all your automotive needs.
Photos of Firestone Complete Auto Care
170 Travis Ave, Travis AFB, CA 94535, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"To anyone who is considering taking their vehicle to Firestone. DON’T!!! They are scammers, liars, unprofessional and the store manager Monica is rude and a piece of work. My young son had taken his vehicle in for a simple oil change and they ended up doing more work on his vehicle without his consent and charged him over $600. When my son tried to fight it and refused to pay they held his car hostage. Monica and her employee Isaac swore up and down that my son gave them consent and when he asked for proof that he gave them consent they couldn’t prove it and ended up calling security forces and told them all kinds of lies. My son had no choice, but to pay the money if he wanted his car back. We tried to reason with her and asked if she could meet him half ways, but she was so rude, very disrespectful and unreasonable. They take advantage of young people and miss quote their customers. Monica should be fired for how she treats her customers. How is this business helping our military community? If you can take your business elsewhere do it! AVOID FIRESTONE!!"
"Terrible service 10/10 DO NOT RECOMMEND. Monica and Issac are terrible managers at this location. They will quote you for one price that is low and charge you higher. I went in for an oil change and ended up having my rear rotators and break pads changed they charged me over $700 Monica kept insisting that my brakes were near discard. My brakes were just recently done and checked by manufacturer. They will take advantage of you and they’ll scam you out of your money. When I didn’t consent to my brakes being replaced and did so anyways and charged me for it. They had no proof that I consented to the change. they will lie straight to your face, Monica the store manager is very disrespectful and rude she yelled at my family and called security forces on us because I refused to pay for the amount when I DID NOT CONSENT TO ANY SORT OF CHANGE. For being on base you would think you would get a lower price. I recommend going elsewhere."
"I was very thankful to the team because I just came off a 12 hr shift from the hospital and found out my tire had a nail in it, they were able to help me out right away so big kudos!"
"I’ve never been to a worse Firestone. The gas pumps barely work, needing to be constantly held or readjusted when filling up, it’s been going on for years and they haven’t even tried to fix them. The staff lies a lot, saying whatever they need to get your business. They put the wrong filter in my wife’s car, causing a problem that cost $200 to repair, our section won’t even take our vehicles to them anymore for tires and we work on base."
"You might think this service being offered on base is beneficial to service members, but the reality I experienced is that you’re paying a hefty premium for the convenience when you can get the same work done off base for far less money. Which is what I will be doing, unfortunately. I didn’t actually get any work done because the price I was quoted for tires was so unreasonable it struck me as borderline predatory. I was told there was only one option for run-flat tires for my vehicle and that changing all four would cost $2400 before taxes. I found many perfectly good options online ranging from $1000-$1300. I asked if they could price match or if I could purchase the tires separately and ship them to the store to be installed, to which I was told no to both. The person working up front was friendly and professional, and tried working with me on the price to a degree but couldn’t get anywhere close to what I considered reasonable. I could have gotten them changed at the dealership for less money. While I was there, I overheard them tell a customer that their coolant was low and it would cost $170 to flush the system and top off coolant…when the actual fix was to buy a ~$20 bottle of coolant, assuming there’s no leak (which a $170 flush wouldn’t fix either). Bottom line, ensure you’re being quoted competitive prices, or spend your money somewhere else."
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