Ray's Auto Repair & Tires

"My experience was bad and here are the details: - At the beginning, I felt something was wrong because they were very reluctant to explain what’s wrong with my car and simply try to only talk about what needs to be fixed or replaced. They were not pushy though, I give them that. - True, they will give an estimate before they do anything. Since I’m not a mechanic, I trust that the pricing will be fair regarding labor and parts. Using the invoice to compare the parts prices against what’s available online, I was appalled! They marked up everything to almost double. A simple example to give you a taste, using the part numbers they provided, an air filter that costs $18 was priced to me as $36! The same pattern applies to the rest of the replaced parts. - The least of their problems is that they are not on time. Long story short, I’m not a mechanic and can’t tell whether my car needed all the repairs they recommended. But hell I can say that their parts pricing was dishonest and they overcharged me. Therefore, they are not trustworthy, and I will not go back for another repair again. Update: The below repair shop reply brazenly admits guilt of overcharging! The worst service ever in bay area!"

"Staff very friendly and knowledgeable Ali was great and did my car and serviced it according to my needs what I needed for a tune-up and 100,000 mi service as well as putting on new tires which were needed reasonable prices and rates."

"No one there to give estimate and they started the oil change. When the boss got there and gave me the estimate, it was overpriced at $105. They have ads at Lucky for $70. Watch out."

"A friend recommended this shop and so when my check engine light came on I went here. Ali said they would charge a diagnostic and waive if you do work at this shop. He told me confidently he knew the issue and I was happy to let him fix it. About 900 dollars spent. On the drive home later that day check engine light pops back on with the same initial code. I think maybe it’s an error, take it back to the shop. He clears the code. A couple days later the code pops back on. I take it back expecting him to help since he was confident in the diagnostic and there’s a “warranty”. He says it’s a new issue with engine sludge. But, sludge would ruin the new part he replaced and should be diagnosed before replacing. He ignores these statements and says he would charge me more to correct. Likely wasted 900 dollars. My dad who tried to help me tells him don’t do any more work since he wants to keep charging me despite the initial issues still ongoing. He says he did “work” without consent (illegal). At the end he wishes bad karma upon me. Potentially he has created new issues. Save yourself and try some other mechanics on your journey. There are other reviews similar to this one. Be cautious. I really tried to give him a chance. Hoping to save you stress"

"Great customer service.. Ali is a very honest, trustworthy and knowledgeable mechanic.. He treats my car like it's his and takes pride in that.. Any issues with my breathalyzer he takes care of.. Great guy and great service.. Take your car to auto repair & tires and you won't be disappointed.."