Firestone Complete Auto Care 1501 Mission Street, San Francisco, CA 94103

"I was unsatisfied with the intake customer service representative. I made an appointment for 9 a.m. with the Manager last week for an alignment. The representative said my service would take 20 minutes and was adamant that I wait for my car because there was no capacity to store my car the whole day. I never requested for a whole day storage for my vehicle. Had he asked me, I would have told him that I would be back in about an hour because I was late for my hour meeting at my job which is 2 blocks from Firestone. I eventually told him and then he agreed to provide me service. He was rude and did not provide good customer service. It is not my fault or responsibility to provide vehicle capacity for the customers."

"Very disappointing Service especially since I have been using Firestone for my car care over eight years. I got a flat on the freeway, and they refuse to honor the roadside protection. I purchased one new tire, and they installed it on the back of my car where the bad tire was. This is a front wheel drive vehicle, they are fully aware, and that situation the new tire should have gone on the front of the car not on the back."

"I made the appointment for oil change, alignment, tires rotation, mechanic check for breaks, tires and filter at San Francisco Mission street location. When I pick my car , shop only change the oil and alignment. None of other requests were not performed. I dropped my car in at 7 am and pick it up at 1500 , almost 8 hours . That was very disappointing. I think I should go to somewhere else. Very bad service!"

"Great experience getting my Fiat 500’s front brakes checked out and replaced. The person helping me kept informing me about the progress throughout the day and got the job finished by end day. But I wish though he had been little more polite with his attitude when I first came to the shop to drop the car. I found him little too direct and hardly presenting any smile when talking. Also I was hoping to get a manager’s discount of some sort but he said he would not be able to unless I have a coupon. Any small gesture could have earned my future business. Still though thanks for getting the job done on time."

"Got new tires here yesterday and was a great experience. Knowledgeable advice, quick and timely service, fair price and excellent brand new tires on my car. Happy camper! Thank you, Firestone team!"