NAPA Auto Parts - Burlingame Auto Supply

"Quick and friendly service. In and out in minutes."

"We thought we have found the right place to buy&return snow chains as we didn’t know if we would need it on our two weeks journey. We explained we are returning the car in LA. We were told it’s not a problem, we just have to find a company owned store. We called a customer service. 1 employee gave us an address of a close by CO store at Burbank LA. We called to Burbank and they told us it is impossible to return it anywhere, that is an internal NAPA policy not to accept snow chains (even unused). We called customer service again. Employee 2 called Burbank again and confirmed, we can’t return. Only back in SF where we bought it or to fill in some kind of complaint, for what we didn’t have time because we are leaving USA in about 3 days. We took time to think. We called again, employee 3 confirmed the only chance to return the snow chains back in SF. That was about 5! hours of drive in a complete opposite direction. Now we have to head back to LA! So around 10 extra! hours on the way, spent in the car instead our original plan. We got the money back in SF, we asked the employee how is it possible, we could it return it elsewhere, he never heard of that. So we wonder who lied to us, who was so terribly misinformed to let us drive all the way back to SF (from close to the Death Valley) and than back south to LA? How is something like that even possible? Who’s going to pay for the gasoline and our time? We lost one whole day of our holidays and around 2 hour of calls to the customer service only to be told lies or misinformation? Never again."

"These guys are old school and knowledgeable and will be sble to help you out with just about anything and i return here often to get stuff that i cant aquire elsewhere so yeah recommended highly"

"They always have what I need at the best and lowest prices in town! A man here had helped me change my brake light at no additional cost in the past. The guys here are friendly and helpful and as a woman I have never felt like they try to upsell me anything, ever. Thank you guys! I feel good about coming here and even sending my daughter there because I know they will guide her and get her the parts she needs from people that just want you to be safe on the road! #Thankful"

"Excellent customer service, very helpful and friendly, excellent prices. Gave us a AAA discount. Thank you."