Royal Auto Group Service
1525 Howard Street, San Francisco, California, United States
About the Royal Auto Group Service
Royal Auto Group Service is a premier car repair and maintenance facility located in the heart of San Francisco, California. Our dedicated team of highly skilled technicians provides top-notch service for all makes and models of vehicles. From routine oil changes to complex engine repairs, we have the expertise and equipment to keep your car running smoothly. Visit us at 1525 Howard Street for all your automotive needs and experience the royal treatment your car deserves.
Photos of Royal Auto Group Service
1525 Howard St, San Francisco, CA 94103, United States
Opening hours of Royal Auto Group Service
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Royal Auto Group Service
"My review pertains specifically to Mazda. Royal Mazda is fairly good for basic and simple services. Oil changes, rotations, inspections, and filters etc. Anything beyond that feels like pulling teeth. The service managers are polite and welcoming but often feel like they don't listen regarding any detailed issues. I've brought my Mazda in for general service and brought up Brakes and transmission issues but as long as the vehicle is "within spec" even if it makes a bunch of noise, it won't be addressed until it "Might" fail. Seems they shy away from warranty work if they can. Some other issues I've had were scheduling, where as I scheduled weeks in advance for general oil change and tire rotation. They were so over scheduled, I had to pick my vehicle up the next follow day as they didn't have time to get my my vehicle the day I dropped it off. There is also no waiting area, but a $20 one way reimbursement for uber/lyft. This is my first Mazda vehicle and will be my last, I ended up selling it as I am unconfident in it's reliability and local service centers network and willingness to be able to fix any issues that pop up."
"Fantastic concierge level service from drop off to pick up. Chris S. was a courteous, honest and knowledgeable service advisor and made sure to present all the variables, time and money, up front for my Audi's issues. He kept in constant communication and delivered earlier than the original ETA. Chris and the staff at Royal Auto Group's service department will change your mind about dealership service and we have continued to return even after our warranty has expired. Thank you Chris!"
"Incredible customer service and over all service in general. Bryan has been extremely communicative with frequent updates. I have an older Mazda 3 that still has some life in her but needs more maintenance and care. I had come in recently with multiple issues over the course of 3 weeks. I had to return a couple times as there was some follow up issues to resolve, but Bryan would always ensure that if it was related to the original issue, it would be guaranteed and covered. Which it was, every time. He would also make sure to update me frequently via text message and even sent video with thorough updates on what was done. He'd confirm cost estimates with me first before moving forward with the repairs. Now I have a car running smoothly and I'm not worried that it'll die on me on my daily commute. I would highly recommend anyone to Royal Auto for service!"
"I'd brought my car to Bryan a few times for routine service and eventually after normal wear and tear it needed some significant repairs. Basically the nightmare info for anyone who isn't very savvy with cars. Bryan eased any concern I possibly had, and educated me on what I needed and why. He then went the extra mile to walk me through any possible scenario that I had, no matter how ridiculous they were. Most important, Bryan wanted me to make the best decision for me, and helped me be equipped to make that decision. If you need to do anything with a Mazda, you need to go in and ask for Bryan."
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