Gong Cha

"The WORST gong cha I ever had in US. I ordered 25% ice but see how much ice I got. The lady gave way too much brown sugar, and too little bubble all sink at bottom mixed together which made the bubble super sweet and tasted awful. The store is messy and hot. Such a terrible experience"

"Visited just now, 11/9/23 at 7:45pm (they close at 8pm). Arriving to pick up our tea order, young man with a brown mustache and dark hair ignored us, closed the door and flipped the sign over 15mins before close. He said “oh my god, we’re closed” I stated you close at 8 and we have ordered ahead on Too Good To Go. He said “we only have tea” and started making the tea. His co-worker stood there watching us with a smile on her face. The gentleman was talking to her about us under his breath and was still showing attitude. This is the second time that we arrived before close and it was closed several minutes earlier than posted time. This gentleman needs to be reprimanded and taught how to behave towards customers in a customer service job. We got our order, thankfully, but after moments of standing in awkward silence and they turned off the lights , it was the worst experience at an establishment here in Palo Alto."

"The worst milk tea I’ve ever had. The pearl milk tea tastes weird, like a soap. The other Gong Cha stores are much better. Dont know whats wrong with this place. Btw, the place is smelly too."

"I have try most of the locations Gong Cha, the drink are pretty consistent. This is first time we ordering here from doordash. Overall the drink were not good as other place."