Starbucks,

500 Market Place, The Marketplace, San Ramon, CA 94583

"This location has mega ice! Avoid this location as much as possible if you are looking for iced beverages. We visited this location on February 25. Looking forward to a Venti strawberry açai refresher. Only to be delivered a cup full of the most dense ice possible. The Venti was filled to the rim with nothing but ice delivering only a few quick sips of the tasty treat. I wanted ice I could’ve went over to Trader Joe’s or CVS in the same parking lot been half the money and got 10 times as much ice. Shame on you for investing in ice machines and not your customers!"

"You can not be wrong in Starbucks. Drinks are amazing, and the staff gladly tailor the drink to your taste. They also provided samples of new drink and cake, good to be familiar with additional selections."

"I used to be a regular. Service has deteriorated dramatically. I was waiting in line for about 10 minutes mostly because the cashier was slow. When my turn came, the cashier was interrupted twice by a colleague of hers who decided she needed to talk while my order was being taken. No excuses whatsoever. When I finally had to pay, I paid with $50 cash for a $7 bill. The cashier was already so distracted that she gave me a change for $20. I had to repead 3 times that I gave 50, not 20. The cashier was looking at me in disbelief. Then her impolite colleague came, took out a $50 bill from under the counter and asked me if these were mine. I said: I gave the cashier 50 dollars, I do not know if this bill is exactly mine! I had to repeat this twice! I was then given the right amount of change, finally. No excuses again! What happened to good tone? What happened to employe training? People come here for the nice atmosphere. I do not think I will anymore enjoy your overpriced products! Starbucls is not fun anymore."

"People here are nice regret tipping though, ordered a venti and got a grande instead, being a non confrontational person I just took the loss and left. The drink was alright"

"This Starbucks location is somewhat hidden in the back of the shopping center and even though I knew where it’s located, I still drove around a few times to figure out where it is. The good news is the parking is easy and the store is updated and there are plenty of places to sit inside. With the number of people there using computers, it’s obvious this location is perfect for getting some work done. Unfortunately, I live too far away to do work here but that’s just me. I like shopping centers where things are not angular and overly laid out. Give this Starbucks a try if you can find it."