Philz Coffee,

3359 Castro Valley Boulevard, Castro Valley, CA 94546

"Update: super slow and rude! On 3 times it took over 50 minutes to get a coffee, even for one cup at a time, this is too long. And the staff are super rude. Terrible experience. 1st exp was better: Great staff. Coffee & food are excellent. Atmosphere is pretty cool, it’s an old gas station or something."

"They don't take cash. Are they trying to be cute? Hip? Because of this alone, I won't be back. My money says "legal tender for all debts public and private." The coffee is good, but the service is incredibly slow and the parking is rough. I went during a slow time with a friend, ordered two coffees and waited 15 minutes. Peets coffee is just as good and doesn't take as long."

"Light roast tastes like a dark roast! At home I make great pour overs. And I have had coffee in many countries . I love pour over coffee . But not here! I also waited for 30 minutes, and that was in the afternoon. A customer said it is worse in the morning. When I finally got mine I sat in a very uncomfortable seat. I almost never go to Starbucks, but it is better ,quicker, and half the price . And in Castro Valley , I prefer Pampas!"

"Super excited to have a local Philz! I finally made it over today, and after placing a mobile order and showing up after it was ready, I waited for quite a while at the mobile order stand, not seeing my coffee. When I finally asked someone behind the counter if they could check the status, I was asked if I was sure the order was mobile - then was told the coffee was at a different counter spot (closer to the register). Not sure where else you would go after placing a mobile order than to the spot labeled “mobile orders.” Hopefully they can work out the kinks in their workflow."

"Great place, great reputation, glad its very close to me. Just some suggestions here, in no particular order: 1. Lower volume of music, I feel like I'm in a club, can't enjoy a conversation, would it hurt to lower it a little bit? 2. Have more tables, that are height appropriate and better quality than home depot plywood. 3. Open later than 8pm would be nice, CV residents would have a night time hang out place,(but hopefully people buy stuff and don't sit on their laptop for 6 hours not buying one drink). 4. Turn on the heat, its December, and having heat and maybe an area rug or two, would create a nice living room feel, and we wouldn't need three jackets and a blanket to keep warm. 5. More consistency and continuity of drink qualities across all employees. In other words, if a drink is made by one employee it should be the same across the Philz network, this is not a store issue, rather a company standard that should be met. 6. Start accepting cash, not everyone wants to be tracked or use their card. You accept cash tips, so why not for purchases. Great staff, friendly and knowledgeable, and welcoming, no complaints. Thank you"