Starbucks,

22390 Homestead Road, Cupertino, CA 95014

"Very rude barista, I said “thank you” four times, never got a response. Must be having a very bad day."

"I ordered two drinks and waited 30 minutes because they lost track of one of them. In addition to the waiting, there was no milk or sugar available but didn't want to wait another minute to ask the staff. The manager also had an indifferent attitude, but that is to be expected."

"Great popular coffee shop, very popular for their friendly, efficient customer service, minimal waiting in line, in and out in a flash, centrally located at Homestead & Grant Rd, it's highly recommended"

"After ordering a tall Americano, my wife and I waited for everyone in front of us and a few people after us before we asked the person who took our order about our order. We were told that the other (Roasted Coffee) area is for Americano coffee...presumably so we should check with that person. We asked the 2nd person at that (Roasting?) counter if they had a coffee for my wife. They reached over and rotated the 3 prepared cups (apparently, to look for names hidden under the insulators) and mumbled something and went back to work. A 3rd person saw us standing there and said my wife's coffee was there and pointed to the three finished cups. Again, the 2nd person reached for the cups one at a time and slid one forward. I said, "All you had to do was say so" to which came the snappy reply, "He did". I said, "We didn't hear it". Again she said, "He said it, I heard him". I said, "So we were standing there for 10 minutes by ourselves because we enjoy it?". Another snappy reply, "He said it, I heard him". On my way out I said, "But the customer didn't hear him". I don't know if it's me, but I never raised my voice or was nasty. I was assertive but not nasty. I honestly don't know what either of us did to deserve this treatment. The condescending, over confident, replies are not appreciated. This Starbucks will never get another penny of my money. I'm confident that this staff doesn't care..."

"Neighborhood Starbucks with ample parking, safe neighborhood, plenty of outdoor seating (they have a dedicated patio, and lots of indoor seating. The service here is excellent, fast, and what you would expect from a Starbucks. They have about 5 small tables indoors as well as 6 tables outdoors with umbrellas. I wouldn’t come here to work as they do miss some of the more comfortable working setups some other locations have, but it’s perfect for a short meeting with a friend. Coffee was well made."