Falafel Flame - San Jose (SARATOGA AVE)

"My friends recommended me this place and I always wanted to try it but didn’t get a chance. I did went there today for lunch and trust me the food was amazing. I tried their kebabs and wraps and it was really good. The staff was incredibly attentive, catering to our every need without being intrusive. They were knowledgeable about the menu and offered excellent recommendations, which made choosing our dishes a delightful experience. Will definitely come back to try their others options from the menu."

"Had take out of burgers and a pepperoni pizza from this restaurant on 2/14/24 at 8pm. By the time we got home and opened the pizza box, we found that the entire pizza crust and the pepperoni was burnt. I called the restaurant to let them know about this. The person I spoke to asked me to text him the photos of the pizza which I did. He spoke to the person who made the pizza and that person said that’s how he makes pizza. Anyway, the pizza could not be eaten and I asked for a refund. The person I was texting said he had no authorization to give a refund but I could come and pick up another pizza. I told him it was too late at night to get another pizza and I was traveling the next morning so I just wanted a refund for the pizza. He said he would talk to the manager whenever he comes and he should come by the next day but wasn’t sure. I asked him to ask his manager to call me. He said his manager did not like him giving out the number to people. He said he would try to get me my refund the next day. Have not heard back from anyone at the store till today, 2/26/24 even though I sent a couple more messages on 2/17/24 & 2/18/24. The manager nor the person I was speaking to had the decency to text or contact me to apologize or sort out my refund. Very disappointed with their attitude and service. I gave them 2 weeks, which I feel is a fair amount of time to rectify the matter. Since I have exhausted all options, I decided to give them a negative review. Will definitely not be returning to this establishment again. UPDATE: 3/5/24 - It has been one week since I wrote this review and the management said the refund was being processed. I have NOT received the refund as promised till today (one week)!!! To the management team, please take note of this!"

"I ordered the gyro plate and it was some of the best gyro I’ve ever had. Perfectly tender and juicy. The white sauce that came on top reminded me of what I would get at the halal carts in NYC. Definitely recommend checking this place out."

"Delicious halal food and great service! We ordered the hamburger, the Texan burger, chicken kabab, falafel, the gyro platter, and fries. The burgers were delicious, and I would definitely order again. The chicken kabab was good, but it could’ve used a bit more flavor. The gyro platter and falafel were both really tasty. I definitely recommend this restaurant and I’ll be coming again."

"I’m lifer here. I can have their burgers for every meal. Hamburger, Texan burger, avocado burger highly recommend. And you can add to all above n ice and friendly staff."