Starbucks 3100 Lakeville Highway, Petaluma, CA 94954

"Convenient location with both fine in and drive through options. We did dine in so we could use the bathroom which was clean and there was no wait."

"My mother was treated horribly at this Starbucks by the so called "Manager" or "Shift leader" named Joe. He tried to charge my mother MORE for our drinks and even messed them up as well. Not to mention verbally assaulting my mother for not "Hurrying up and paying". It also seems like most of the people who work there and trying to protect him, since most did not want to give her his name. Really sad that these type of people can work in as a manager. Sadly I cannot say the things I would say to you here "Joe", But I hope you learn to not speak to people in that manner of way."

"Great atmosphere, wonderful service, and friendly staff. I love coming to this location for my coffee. I've also used their drive thru many times on my way into work early mornings, always super timely and quick. Photo is of the lobby after the remodel that was done last winter."

"I recently had what can only be described as a disastrous visit to Starbucks, an establishment known for its consistency and quality. Sadly, this experience was a far cry from the norm, leaving me with no option but to share my dismal encounter. Firstly, I arrived at the Starbucks location with high hopes for my favorite morning coffee. I was met with an excessively long line of customers, which is not unusual, but the service was abysmally slow. The baristas seemed disorganized and overwhelmed, taking their sweet time to prepare orders. I waited for what felt like an eternity, watching the minutes tick away as I grew increasingly frustrated. When I finally reached the counter to place my order, it became evident that the employees were uninterested in providing even a semblance of customer service. They barely made eye contact, failed to offer any greetings, and barely mustered a half-hearted smile. My attempt at engaging in polite conversation was met with dismissive responses, leaving me feeling like an inconvenience rather than a paying customer. To make matters worse, my order was incorrect when it finally arrived. I ordered a caramel macchiato, but what I received was a vanilla latte. When I kindly pointed out the mistake, the barista seemed irritated by my request for a correction. After a prolonged wait, I received my corrected order, which was lukewarm at best. The dismal experience didn't end with my coffee mishap. The seating area was in disarray, and tables were left uncleared. It appeared that the staff had little interest in maintaining a clean and welcoming environment. I had to clear a table myself, which only added to my frustration. As for the food options, the pastry display was woefully lacking. Many items were sold out, and the few that were available looked unappetizing and stale. It was evident that quality control was a low priority for this particular Starbucks. In the end, I left the store feeling utterly disappointed and dissatisfied. This experience was a stark departure from the high standards that Starbucks is known for. It's disheartening to think that a brand that has built its reputation on consistency and customer service could allow such a poor experience to happen. I hope this review serves as a warning to others who might be considering a visit to this particular Starbucks location – you might want to think twice."

"If I could give this place 0 stars, I would. We stopped on the way home from a trip to go to the bathroom and get some coffee. Upon walking in I thought this should be a short stop...Boy was I wrong. I ordered a hot coffee black coffee and an iced green tea. Two easy orders. I went to the bathroom, which is unisex and it was covered in urine everywhere. On the floor, on the seat, on the wall, everywhere. I was very disgusted. Then I got my hot coffee right away and my wife's order took 15 minutes between five employees to prepare. Two of them were serving the drive thru, one was standing in front of the register and the other two were walking around pretending to work. It took 15 minutes for us to get the iced green tea. Finally we were ready to leave this place. I grabbed took my coffee to place it in in my car's cup holder and it exploded in my hands and all over my tan leather seats and center console. Coffee in every little nook and cranny you can think of as well as my shirt. It took us 20 minutes just to clean everything up. The Starbuck's employee had not secured the lid. I wish I had never stopped here. If you see this place on the map TURN AROUND! It's not worth a bad experience."