Drybar - Nashville at Capitol View 1100 Charlotte Avenue, Nashville, TN 37203

"Disappointing and caution. I purchased a "Dry Bar" blow brush and it failed to work after approx 6 uses. Upon bringing it to the store upon my next hair appointment, I was told it couldn't be returned for replacement at the store because it was just beyond 30 days. Considering it was a $155 purchase, I would have never purchased it from Dry Bar had I realized the quality of their products and their challenging return policy. Instead I would have searched for the blower from a different retailer or online merchant with a better return policy. To have the defective dryer replaced "I" have to contact the national office and handle the replacement (packaging, mailing, and time). Customer service is one of the key elements of successful retail, however this franchise location has missed the mark and my future business (as well as my recommendation to my circle of co-workers and friends). I made my purchase based upon the brand, regrettably the brand didn't meet 5 stars."

"I'm so upset I'm shaking. I just came from this location. I woke up late to my appointment and generously they allowed me to come in even though they had a packed place. I'm Black and my hair today was definitely not at its peak but that's why we make hair appointments. My hair stylist look of disappointment when she saw me and my hair was palpable. The entire visit she did not speak to me outside of asking me where to part my hair and if I wanted something to drink (which she never got). I recieved the silent treatment my entire visit. Not a "how are you", "what do you have planned this weekend". Nothing. She excitedly talked to coworkers and other guests but nothing for me. I have once recieved a bad blow out at this location but returned upon the urging of my friends and it was a great appointment. But this time...what was that?! I'm a human being. Black women deserve warmth. Black women deserve the same treatment as White guests. If the problem was me being late, they shouldn't have had me come in and if I knew I was going to be punished by the stylists I wouldn't have come at all. I asked for a manager and was told that my stylist was the manager. So I guess I'm out of luck. Do better."

"Friendly prompt service. I this nice that they have added a dry blowout when you want a quick styling. It’s too bad they don’t offer champagne at this location"

"I have a membership to the Fort Lauderdale location and have always been warmly greeted …. Well the same hospitality didn’t hold true in Nashville… Dallas at the front desk … acted like she’s doing me a favor with her attitude and extremely rude demeanor…… part of my reason for getting the membership was due to the fact that I travel a lot …. The company can thank this young lady for my cancellation…… there’s too many other options…. I don’t like giving my business to rude!"

"Had a wonderful blow out with extra scalp cleanse and massage. Lasted for 6 days! Honestly, had I not came home to Florida humidity it’d have gone another 3. The stylist was very nice and did a great job! I have gotten a lot of blow outs over the years and the extra scalp cleanse stuff they have changed my life. Made it feel so light and airy!"