Truman Grey Salon,

1201 5th Ave N #101, Nashville, TN 37208, United States

"Let me first start by saying Rachel, who has been cutting my hair for over a year has done an incredible job, especially when it so hard to find stylists that can cut hair like mine. I've only preferred to give her business and tipped her accordingly over the last year since moving to Nashville. My only gripes are with the misalignment of both of our schedules. Her time blocks are usually in the middle of the workday, so I would be coming out of meetings/ getting back from work trips to make my appointment. There were some where I was ~10 minutes late because of this and after some time I had a no show because I was stuck in an airport and they charged my card, fair enough. Today, as usual, I had a meeting running up right at 10am which was my appointment time so I was 8 min late to my appointment, and I walked in and the front desk lady (Carlee who does my brows) was excessively stern with me, showing 0 empathy, said they couldn't see me anymore, will still charge my card, and is essentially expelling me from getting my haircuts there. I understand rules and policies, but after giving this establishment my business and trying my best to make my appointments, I was bothered by how dismissive they were, especially during the holidays. You'd think after building mutual rapport with a stylist where you talk about your life and their life/family that there would be more alternatives than to cut me off like I am meaningless customer. This is truly unfortunate because I did like coming here, they do a great job, but customer loyalty doesn't seem to be a priority for this business."

"This is the best salon I’ve been to since moving to Nashville. Rachel always does me right!!! She really understands curly hair."

"I am a new client at this salon and I really enjoyed Rachel, my stylist. She’s sweet, kind, attentive, a wonderful listener, and conversationalist. If you’re looking for a new stylist. I recommend Rachel."

"Great atmosphere! Everyone I met was professional and kind from the receptionist, to the the shampoo lady, to the stylist. Deb who washed my hair did a thorough job, left my hair feeling amazing! Emily my stylist, did an awesome job. I've been to many stylist and she is the only one in 6 years to give me exactly what I asked for. I couldn't be more pleased with the results! I travel from Destin, FL about every 6 months and now Truman Grey will be a must stop each time!"

"I called and made an appt at Truman Grey, and specifically asked for a toner and a root touch up on my money piece. I arrived at my appt, and the stylist said she only had me booked for a blowout, which was incorrect for what I had booked with the receptionist. The stylist informed me that I was “lucky” and she was free after, so she was able to accommodate my “unplanned request”, not taking responsibility for the miscommunication on their side. I asked to tone my hair a light brown, and after she put on the toner and let it process, the color barely looked changed and was much brighter than I asked for. When she asked me about the color, I said that it was still a little too bright for what I was looking for. She informed me that next time I should bring photos so she knows more clearly what I want (I brought photos, she just never asked to see them). Their hair washer also completely soaked my back and the shirt I was wearing, and the stylist laughed at it when I showed her my drenched back. Would not recommend going back, especially since it was $135 for a handful of foils, toner and a blowout."