Ulta Beauty,

8169 Sawyer Brown Rd, Nashville, TN 37221, United States

"I wish I was allowed to give this place zero stars. I went to purchase some lipstick and an eyeshadow palette as a small birthday treat to myself, and I was made to feel like a criminal the entire time I was there. A store employee followed me around the store watching my every move. I couldn't even read the product labels without being scrutinized. I thought I was just being paranoid, so I intentionally walked to a completely opposite end of the store and every time I looked up, she was there watching me. I finally looked up and caught her eyes looking away from me to hide that she was watching me so closely. At no time did I see her following and watching any of the other White girls in the store, it was only me, the Black girl she was watching and highly suspicious of. Never mind the fact that my outfit didn't even have any pockets, and my crossbody purse was way too small to fit anything other than my wallet and phone. I make decent money and am on the verge of graduating law school in May and becoming an attorney. Do you really think I want to steal some little $15 eyeshadow palette? I probably make twice as much money as this woman, but I was made to feel like I didn't belong there, like I could not afford anything, and made to feel like the only reason I could have been there was to unlawfully steal stuff. I think this store could benefit from implicit bias training, because if this staff makes racist judgments about young Black women to our faces, I can't imagine what they say about us behind closed doors. Maybe I should have just had my White fiancé escort me around the store to put her at ease. I'm good on giving this place any more of my money."

"The stealing must be real in this store, with the uniformed security guard and at least one woman who is obviously an undercover security person. Not sure why they both followed me around the store, very uncomfortable. I love going to Ulta to find and try on new makeup and fragrance but this store does not have that welcoming atmosphere. A lot of out of stock products, and the few testing products they have are almost gone so useless anyways. Really disappointed"

"I had a genuinely excellent experience with Ahlia yesterday! I am an older woman, and because my hair and brows are now silver gray, you can barely see my eyebrows or my eyelashes anymore. I must tinted eyebrow gel and mascara, or my face just disappears. My eyebrows drive me crazy every day, because they're also very thin and it's difficult to make them look natural. At my age, I'm not going for the drama, and I would be very happy if they just looked natural. Ahlia waxed and tinted my brows (and was able to remedy a terrible wax job I just received a week ago), and they have not looked this great in a very long time! I could not be happier. I highly recommend her if you want to have perfect looking eyebrows! Excellent job, Ahlia!"

"I typically do not leave reviews for anything, especially not bad reviews. However, I was highly disappointed with my experience at this location. When asking for assistance in locating an item (for which they had a tester), I was barked at by the associate and harshly told that the product I was looking for was on the shelf; however, it very clearly was not. I told her it was not there, and she proceeded to stomp over and realize that I was in fact correct. She offered no resolution other than telling me they don't currently have that product in stock. (I went ahead and ordered this product from Amazon because I frankly don't want to support Ulta after such an unsatisfactory experience.) When my shopping companion was ready to check out, she politely informed the cashier that she did not need a bag for her purchase. The cashier proceeded to roll her eyes and make her offense very known. So charming."

"Sofia hooked me up with a goth glam birthday beat! It didn't take her long to match my color, and she was just so cool. Everyone in there was great. We shared a great laugh too. It was a 30 minute drive but it's so worth it. If you need your makeup done for a special occasion, or just cause your lazy, lol just go there!"