Serra Kia of Jackson

"UPDATE: Dealership is working with us to rectify the situation and offered their sincere apology for the inconvenience. Will restore original review once our vehicle is returned and proper service completed. Editing Review until situation is rectified. Not even a week after purchase, mechanical issues have left us stranded at 3 separate instances. After waiting for hours in a wal-mart parking lot for a tow truck as my daughter's birthday ice cream melted in the trunk, and 4 days later, kia says the problem was just stored codes. Tonight (3 days after getting it back), we couldn't leave the gas station as the vehicle would not release from the parked position while messages flashed across the dash regarding systems. Turned the car off and on a few times, resulting in being able to shift the car into drive, and was able to get myself and 2 daughters home. Here we are 2 days before Christmas and plans to see our family who live out of town are now on hold as we can't take the family vehicle to see them. All of this has made it extremely difficult for my husband to get to work an hour away, while making sure I also have reliable transportation to get our son to his specialized appointments at Vanderbilt Children's Hospital each week. We were assured the vehicle was "Kia Certified", yet we have been stranded by this vehicle, lost wages because of this vehicle, happy birthdays tarnished by this vehicle, missed Christmas with our family because of this vehicle, and at times, we've even been left without the vehicle at all. Please make this right! We put our trust in you; show us that we made the right choice ❤️"

"I went in to get an ESTIMATE ONLY for a trade-in, and they ran my credit. All I asked for was a simple estimate of what they would offer me on payoff for my trade toward another vehicle. Like every dealer, they have software available to them to give these types of estimates based on the initial information provided by the customer, such as payoff amount on the trade and their current score range. I never committed to buying a vehicle or showed passion for the vehicle I test drove. (In fact, the vehicle I test drove had more issues than what would be expected of a $26k vehicle.) The salesman NEVER verbally notified me he was going to run my credit, never asked for permission to run it, and I never filled out a credit request or application. All he asked for was to update their info to the existing information in his CRM, from a visit I made to them a couple of years ago, like ALL sales people do when you go into a dealership. He stepped away from his desk and a moment later, my phone alerted me that my credit had been popped by Serra. When he returned to the desk, I told him I did not expect for them to run my credit for a ballpark estimate, and he just let out a little giggle. That was very deceptive of him and the finance department in my opinion. I will definitely NOT buy a vehicle from them or even go on their lot to look at vehicles again. Old school sales tactics like that are horribly out of date."

"I went to this location for the service dept. I was helped primarily by Jimmy and Jordan, as well as Brad and Luke in the shop. My car's issue was resolved. Jimmy and Jordan were both incredibly kind and helpful in addressing my issues and in managing an unexpected concern that arose. It's never fun to have to take your car into the shop, but their kind help made it a much more positive experience than normal. I would definitely recommend this service dept!"

"Bought a car last week and had the sweetest salesman. I told him what I could afford and he called me the next day with a great used vehicle and at a price I could afford. His name is Jaxson Byrd, just tell him MS Sandy recommend him."