Ken Nail & Spa

"This place does great pedicures. However, I got my nails done twice here. And both times the guys that did my nails were not friendly and rushing. This last time I showed the guy how I wanted my nails and he honestly did a horrible acrylic application and designs. He said that it would look similar to what I asked for. But ultimately it just looked a mess. And wasn’t worth $50. They should tell you when the don’t know how to do certain designs. Instead of agreeing and it doesn’t turn out right. In short, I asked for a color change and the guy was very snappy and talking about me while changing my color. If I’m paying for something I have the right to change it simple. I was very respectful so I expected the same in return."

"Communication with the staff is seamless. They listen to preferences and offer suggestions without being pushy. It creates a positive and collaborative atmosphere."

"Ken’s nails can always fit you in which is great when you have a crazy schedule. Their pedicures are top notch and I have never had an issue with that aspect. The shop is clean and each customer gets new tools. My complaints come in where the workers and the manicures are concerned. I’ve never had a female tech that I didn’t just love, I have had several male techs that did not make the grade. I don’t want to be argued with ( even playfully) about what I want and what I’m paying for. If I want my nails short I have my reasons, if I turn down the offer for diamond incrusted nails or designs… I have my reasons. No thank you means no thank you. My last manicure was full of bubbles and ripples. The bubbles split and peeled. But there just wasn’t time to ask them to be redone. I don’t care for the way the employees have their noses in their phones constantly. In fact my last nail tech left his phone on and watched it throughout my manicure. That made me feel that the service he was offering me was not a priority to him and may be the reason for the bubbles and ripples. It may be the language barrier and I do not want to come across as being rude, but I feel they do not listen to my wants. I’m not a confrontational person but I will go back one more time to try to speak with someone and turn this around. They have also started adding the credit card/debit card fee on to the customer, but the atm rarely works. One more chance guys. The attached photos are two weeks of mail growth."

"i was experimenting with this salon after a horrible experience at a different salon and i was extremely satisfied with how i was treated and how my nails turned out. the people there are so fun and light hearted. Jenny(or jennie?) was the one working on my nails and she was very sweet, gentle, thorough with questions (to make sure i was satisfied), and she was amazing at what she does. i got a basic full set of acrylics and usually getting this service can be a little uncomfortable but i was never in pain even once. She also used this rose cuticle oil on me that smelled amazing. She was seriously amazing and i will be going back to this location for a fill when i need one!"

"Kens gives an amazing pedicure, and normally, it is a great experience. I was unhappy that the technician on this day argued with me that the pink color on my toes was the purple that I had picked out. There is no denying that this color is pink. Also, it has been less than a week, and my gel nail polish is chipping off. I'm a little disappointed in them at the moment, but normally, they do a great job."