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CDJR Service
1705 South Church Street, Murfreesboro, Tennessee, United States
About the CDJR Service
CDJR Service is a premier car repair institution located at 1705 South Church Street in Murfreesboro, Tennessee. Specializing in servicing Chrysler, Dodge, Jeep, and Ram vehicles, our expert technicians are dedicated to providing top-notch maintenance and repairs to keep your vehicle running smoothly. With a commitment to quality service and customer satisfaction, CDJR Service is your go-to destination for all your car repair needs in the Murfreesboro area.
Photos of CDJR Service
1705 S Church St Suite Service, Murfreesboro, TN 37130, United States
Opening hours of CDJR Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 16:00
Sunday:
Day off
Reviews of CDJR Service
"Will De Leon was amazing! Above standard customer service. From the beginning he listened and confirmed to my concerns, explained the process, estimated time, and potential prices. His communication was thorough. If you need a service advisor, Will is the best! thank you Will.. and congrats on those Detroit Lions!"
"The dealership was ok, but Derek Johnson in the service dept was amazing. He went above and beyond. I have lots more to share that isn’t so positive but that wasn’t the dealership’s responsibility and as such, I won’t share that here. Pay Derek Johnson a lot more because he deserves it."
"I bought my Jeep brand new from here in 2020. I’ve always had a great experience until recently. Every oil change and tire rotation has been done there since I’ve owned the Jeep. The service advisor I encountered was rude and wanted to argue with me when I didn’t agree with his smart comment. In addition to that, I needed to take my car in to have the sensors recalibrated after being in a wreck. I called, left messages, and emailed the girl over that and have still yet to receive a response from her and it’s been over 2 weeks. Customer service has went downhill and judging by the some of the other reviews I’ve read, I’m not the only one who has experienced this."
"It was the 2nd time and last time I’ll go to Beaman for service and the 2nd time I had a HORRIBLE customer experience! The 1st time they did at least attempt to make things right. After scheduling a 9am Saturday oil change and ordering a new key fob, dropping off on time, at closing time they still hadn’t done any of it. They wanted me to bring it back on Monday. I couldn’t take time off of work to do that so they did come get the vehicle, did the oil change and brought it back. However no key fob because there was “an error” and they hadn’t originally ordered one. This time they made no effort. I scheduled an appointment for another oil change and new key fob. I had to call and speak personally with them because when my husband dropped the vehicle off the guy checking him in didn’t seem to know what services had been scheduled. I was assured everything was good. Husband picked the vehicle up in the afternoon and only the oil change got done. The guy was rude, said there was nothing he could do and told my husband to call back the next day. I called to complain and was told “We’re sorry and don’t understand why that happened . When can you bring the vehicle back?” Seriously? You messed up yet again and I have to go out of MY way to come back to get what I scheduled twice now and been assured verbally on the phone 3 different times would get done…and still didn’t!? This last time, I spoke to 3 different people about the issue. Not one single manager called to inquire or attempt to change this very unsatisfied customer to a satisfied one."
"My experience with Beaman CDJR Service was not a pleasant one, the only reason I gave 2 stars was Tanner always tried to be helpful and he was not even my rep. I brought my Jeep in 3 times to fix the same issue and it is still not fixed. I paid $450 (approx.) to fix an airbag light issue and my light is still on to this day. Clearing codes does not fix an issue. I was supposed to be contacted about 3 weeks ago when a loaner car was available to hopefully finish fixing the issue and still have not heard anything from them. My windshield wiper pump was also fixed there and only worked for a few days. Then I was told it needed a new nozzle, which was ordered after they had my Jeep for 4 days and the part got stuck in traffic and would not be delivered until the next day. So I picked up my Jeep and brought it back in later that week to put the nozzle in. When the technician brought it out he informed me to other side would need a new nozzle as well...why didn't that get ordered with the other one and done at the same time??? There has been very little communication to me through this whole ordeal from the service department and it is very difficult to get anyone to answer the phone. I am beyond frustrated and will not be using their service again, even if I have to pay someone else to fix these issues. Frankly, this service department has put a bad taste in my mouth for Jeep in general and I will probably never buy another Jeep again."
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