The Car People, LLC

"My experience with this mechanic shop has been extremely disappointing and frustrating. I brought my F250 to them, hoping to have my engine issue resolved, but it turned into a nightmare. First and foremost, it took them over a month to diagnose the engine failure without even beginning any repairs. This prolonged delay was incredibly inconvenient and left me without a vehicle for an extended period. To make matters worse, when they finally diagnosed the issue and obtained an engine from Ford, they requested an additional $3,000 for the engine replacement, even though it was covered by insurance and warranty. The shop paid $5,400 for the engine and wanted to charge me $8,400, which is an unreasonable markup. Despite the warranty already agreeing to pay their technicians more than their standard hourly rate, they still insisted on charging extra. This kind of behavior is unjust and greedy. Communication with the shop was a significant challenge as well. I had to physically visit the shop multiple times to get them to call the warranty group and complete the claim for the repair. My calls were often ignored, and I had to take matters into my own hands. I even offered to purchase the same engine they intended to buy from Ford without their hefty markup, but they refused to accept the engine and put it in my truck. Instead, they were trying to force me to pay the extra money, which is completely unacceptable. The owner of this shop demonstrated a complete lack of professionalism and business ethics. His pursuit of profit led to him losing a contract with the warranty group and my business as well. This speaks volumes about their priorities. In the end, I asked them to reassemble everything they had taken apart since I found a more reasonable option with Ford that would have my truck repaired promptly within the warranty group's price range. Despite saying they could do this, they did not follow through, forcing me to incur additional costs for a tow to another service. Once the vehicle was dropped off to Ford. My battery was dead and resulted in purchasing a new battery. This place is THE WORST mechanic shop in the city. Overall, my experience with this mechanic shop has been marred by delays, exorbitant charges, poor communication, and a lack of integrity. I would strongly advise against using their services and look elsewhere for more honest and reliable automotive repair. Definitely deserves negative stars if that was possible"

"Always treated kindly when we have gone in there. The people have great attitudes and very nice. They work with you and generally get you in and out in a reasonable amount of time. Prices have been decent for the things we've needed done."

"I have used the car people in Murfreesboro for years now for all my cars! They always take great care of my vehicles and agave great customer service!! Thanks guys love y’all!!!"

"Very caring people who made sure I knew every detail of my service. I will be recommending The Car People in the future for sure."

"Doesn’t matter what you do….you guys are a complete ripoff. Had my Suspension “repaired” there and you guys just took my money and would not see what you did wrong or warranty your repair. DO NOT go to this shop. The suspension does not function in anyway. Would give negative stars."