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Service King Collision Southeast Nashville (Now Crash Champions)
427 Murfreesboro Pike, Nashville, Tennessee, United States
About the Service King Collision Southeast Nashville (Now Crash Champions)
Service King Collision Southeast Nashville (Now Crash Champions) is a top-rated car repair institution located at 427 Murfreesboro Pike in Nashville, Tennessee. Our expert team of technicians is dedicated to providing high-quality collision repair services to ensure your vehicle is restored to its pre-accident condition. With state-of-the-art equipment and a commitment to customer satisfaction, we strive to make the repair process as seamless and stress-free as possible. Trust Service King Collision Southeast Nashville (Now Crash Champions) to get you back on the road safely and efficiently.
Photos of Service King Collision Southeast Nashville (Now Crash Champions)
427 Murfreesboro Pike, Nashville, TN 37210, United States
Opening hours of Service King Collision Southeast Nashville (Now Crash Champions)
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Service King Collision Southeast Nashville (Now Crash Champions)
"We had an excellent service experience here. Both Tommy and Frida were so helpful and informative along the way. They kept us updated with our repairs, even going above and beyond what we expected. Will definitely be coming back. 10/10 would recommend."
"Excelent communication and job well done. Had about $5k damage to minivan and Ins Co gave list of recommended repair shops which included this one. Very glad I chose them. Freeda at check in was courteous and knowledgable. Regularly got updates on status. Tommy was clear on repairs and parts. At checkout Arema was helpful. Great staff and great job. Thank you"
"DON’T COME HERE!!! If I could give a negative star rating, I would. I’ve seen & experienced a lot of service personnel working & growing up in the auto industry, therefore I understand & am tolerant of a great deal when it comes to repairs & services. I know firsthand that repairs don’t always go according to plan & that the unexpected should always be expected. I know what an “estimate” is & that it should be taken with the grain of salt. That being said, I am dumbfounded by the quality of care I received after dropping my vehicle off at Service King/Crash Champions with Bridgett. I received a total of 4 actual phone calls from Bridgett herself, otherwise she relied solely on texting me from a computer system or her personal cell. Her version of updating me on any of the supplements or what was being done do my vehicle was to attach links to the messages with no explanation as to what the link was for. Since the texts with links weren’t coming from an actual phone number, I didn’t trust clicking on them & therefore never knew I was being “updated”. >Drop off date 11/7/23, original est date of completion 12/1/23. 11/28 I got a text informing me that they were “executing the repair plan” & there was no indication in the text that it was going to take any additional time to complete repairs. Turns out the completion date on my vehicle would get moved to the following Friday for the next three weeks. This vehicle being my only means of transportation, I was put into a rental through my Insurance that only covered 30 days. On 12/14, I sent Bridgett a message letting her know that I intended to pick my vehicle up that day because I had been without a vehicle for 9 days (no more rental). The intention being that “the squeaky wheel gets the grease”. Unfortunately, I received a call from a particularly nasty Bridgett on her personal cell telling me I didn’t get to dictate when the repairs would be completed & that I wouldn’t be allowed to pick it up until She told me I could. Then informed me that if She was out there doing the repairs, She would have already had it completed. (Convenient it took place on a personal phone that wasn’t being recorded. Also strange to me that she thinks she can do better than the technicians working on my car.) I decided I would no longer contact Bridgett directly as it was probably in my best interest to keep my thoughts/opinions to myself, so I turned to my insurance company to keep me in the loop. I found out as a fly on the wall in a 3 way call that Bridgett was equally as nasty towards the insurance agent as she was to me. When I was finally able to pick my car up, the shop lost my key & acted like it wasn’t that important. The tech ended up having my key locked in his toolbox even though the car was complete & I had been called to pick it up. Bridgett blamed me for the shop misplacing the key. Once my car was back in my possession, I noticed a 900 mile difference between my odometer & the “mileage in” on the paperwork I was given. When I asked about it, Bridgett initially said it was a typo, then said it was the odometer reading I provided to the insurance at the time of incident. Bridgett ended the text with “Let me know if you need actual assistance.” (This is a condensed story.) All in all, I’d have to say that Bridgett McCrary was the most unpleasant, unprofessional, & dreadful service advisor I have ever had the misfortune of having to deal with."
"Terrible scheduling tool and poor in-store experience. We were hit by another driver, whose insurance we are working through. This was one of the approved body shops. I talked to someone from Crash Champions on the phone (who was very kind and helpful) and they said they could get us in the same week, but needed insurance to send the paperwork. Once they did, I got a link to Crash Champion's self-scheduling tool. It suggested an appointment the next day, which I signed up for and included my email and phone number. This appointment was made 23 hours in advance and I received an email confirmation immediately. The folks in the shop had plenty of time to verify this before we left for the appointment the next day. Twenty minutes before our appointment, the shop sent an email saying that the appointment was not available. The agent at the store was rude to us, saying that we shouldn't have booked a time slot that wasn't available. BUT THAT WAS THE ONE THE SELF-SCHEDULING TOOL SUGGESTED FOR US. They don't have any appointments for 2 months. No help to us."
"The National rep I talked to was great. However, the local rep I spoke with barked out the earliest date I could get in to have my car seen before I could finish speaking, then before I could explain to her I might use someone else, she cut me off, said great, and hung up. Just about as rude as it gets."
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