Valvoline Instant Oil Change

"Had my oil change and brought it back two weeks later with a leak. They said I did not bring it back and called me a lier. They refuse my claim and I will never go there again. Watch out for this oil change location They are dishonest and don't trust them. If you go there makesure that you get names and if you bring it back get name of tec. and makesure they scan you into system. They can not be trusted."

"Awful. Was there an hour and a half but didn’t even mind that so much. I was next in line behind the right bay door and the cars in front of me were having issues, I guess. Finally, a guy came out and told me that the car in the left bay lane was gonna go in and asked me to go in behind it. I had to turn my car almost 70 degrees to the left, and then straighten it out. Well, I hit the right side of my car on their retaining poll. I don’t blame them for that but it’s a maneuver that’s difficult . But then this guy starts screaming at me after I hit the wall, screaming, “Stop! You watch me! You watch me guide you” He kept telling me to turn my wheel and kept yelling “STOP!” and just got extremely angry. Then I was inside the bay for an hour getting an oil change. Just terrible customer service."

"Best service anywhere. I always get fast, complete oil changes. Chris once alerted me to my tire that was hanging on by a thread. I was able to get a new tire immediately thereby avoiding disaster. I recently pulled up and asked for air for my front two tires and Manny ushered me in like it was his lucky day. What professionalism and good hearted staff."

"This is easily the worst experience I've ever had getting this Sprinter van serviced. I'm about to embark on a 1700 mile trip from Nashville to Nogales Arizona and at this point I have so little confidence in the service that was just done to my van I don't even think I'll make it. To begin with they weren't even going to put the right oil in this vehicle. Diesel Sprinter vans require a very specific type of oil - which Valvoline makes - to prevent some ridiculously expensive damage to the diesel emission system. The people here despite claiming they all drove European cars had no clue what oil was supposed to go in this vehicle. After educating them on that and letting them find the right oil, they proceeded with the work. As I'm sitting in the van with No airflow in 95° heat + humidity for 45 minutes I come to realize that nobody's working on it. I start watching and come to the realization that they're having difficulty with the oil filter housing cap. I watch as they try several more tools to try to remove the oil filter cap growing more and more alarmed. Because as I know, if they damage this piece I won't be able to make this trip at all. Finally they get a broken loose. They complete the service - it's now been an hour and nobody has said a word to me - somebody pulls out the dipstick and shows me that the oil is full. They did not wipe off the dipstick. They also had difficulty locating my oil cap. How they don't have a procedure to put the oil cap in the same place for every service I have no idea, I used to run a shop myself and there's always a standard operating procedure of where to put the oil cap. Anyway, the normal procedure also is to have the engine started and run for a few moments to fill the oil filter with oil which they did have me do, but this also pushes oil up the dipstick tube. With nobody wiping off the dipstick tube, of course it looked full. I checked the gauge on my dash and it showed about a quart low on oil. I exited my vehicle and checked the oil for myself and sure enough it was low. I removed the oil cap and found the oil cap full of dirt. There's also oil spilled all over inside my engine bay around the oil fill tube. At this point I have them fill the oil level properly, clean off the inside of the oil cap, and the rest of the mess I'll just take care of when I have time. I pulled out of the bay to let the van run for a few minutes and make sure that nothing explodes before I leave. This is a $200 oil change. For that $200 and that's taking them about 1:20-30 minutes all together (My receipt is timed at 1:58 p.m. as when I paid, I'm pulling out of the bay at 2:45 p.m.), with no communication, trying to use the wrong oil, having an enormous difficulty without informing me of a word, and replacing the oil cap after it had been falling or misplaced God knows where full of dirt. Professionalism can be found, but not here. I am enormously, tremendously disappointed. I'm copying this letter and forwarding it to their corporate office along with pictures."