Rick's Auto Glass In Brentwood/Franklin

"*Tried many times to resolve privately before posting review* Would not recommend. 0/10 Had a very basic windshield replacement. Within three months, the seal had failed, my car was flooded, and I couldn’t get a text back or payment returned. Save yourself time, money, and car damage. Go to Safelight. *Thanks for responding so quickly to this review and not the 3 missed calls, 3 voice mails, 3 text messages, and 2 Venmo requests (one of which is still open if you would like to reimburse). Please check your records for a Mazda serviced on September 14th for additional information."

"Rick seems like a real good person but that doesn't mean anything to my car's wet floorboards. When he initially replaced my windshield, I noticed he had gouged my dashboard which I wasn't stoked about but my car is old so I let it slide. I've had several issues since the initial repair. Rick has fixed all of them except this last one, and I AM EXHAUSTED of trying to get in contact with him. Now there's a whistling sound coming from my windshield when I drive and any time it rains my floorboards get soaked. I've called, texted, left voice-mails and either he's purposefully ignoring me or he's super busy. Regardless, I had set up an appointment with him earlier this month and the month is over now and he never showed up. Again, Rick seems like good people and I appreciate his drive for a small business, but I would not recommend his services especially if you drive a nicer car. ***UPDATE: It's been a week now since I initially posted this and even though Rick responded on here, I have yet for him to *actually* call me back. Again, good guy, but further shows the kind of response (or lack of) you'll get as a potential customer."

"I’m sure Ricks does great work, but getting a hold of him is an issue. It seems like he is ruining a one man show and I sympathize with that. But, we had something set up last week and he failed to call me back. Prior to that I had to call him multiple times with no returned phone call to get the appointment set up. Disappointed"

"Rick has replaced two different auto windows for me. I couldn't be more pleased. If you are in Williamson County, this is your guy. Timely, effective, and leaves everything looking like new. Call Rick."

"Don't believe any negative reviews about Rick's. I called him this morning and he was at my house and finished by 3pm. And guess what...he actually answers the phone himself! Did a perfect job on my Ford F150 and he was also a pleasure to chat with. Truly the most prompt and professional person I have ever encountered. Don't waste your time calling SAFELITE, call Rick's! He was on time, 1/2 the price, and a real gentleman."